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Head of Customer Operations at Easy Service

, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Operations, Sales, Service, KPI Tracking, QA Frameworks, CRM Management, Telephony Systems, Workforce Planning, Scheduling, Hiring, Training, Retention, Performance Reporting, Fluent in Hindi, Fluent in English

Industry

Description

Head of Customer Operations | Healthcare Startup | Delhi Delhi | Team: 50 (Sales + Service) The TL;DR We're a healthcare startup looking for someone to lead our 50-member customer operations team. You'll own sales + service, drive performance, and report directly to the Founder. If you've spent years in BPOs waiting for leadership to make a decision, this is the opposite of that. What You'll Do Own end-to-end performance for a 50-person sales + service team Define and track KPIs that actually matter (conversions, CSAT, FCR, targets) Build QA frameworks Manage CRM, telephony, and reporting systems Handle workforce planning, scheduling, and daily ops Hire, train, and retain high-performers Report directly to the Founder on performance and growth What We're Looking For 5+ years in call centre / BPO ops Led teams of 20+ (sales and service, not just one) Healthcare / pharma / diagnostics background is a plus Hands-on with CRM and call centre software Fluent in Hindi + English Graduation (any stream) Why This Role? Founder access, decisions happen in hours, not quarters Real ownership, your KPIs, your team, your call Growth potential as we scale Competitive pay + performance upside

Responsibilities

Lead and manage a 50-member customer operations team, focusing on both sales and service. Define KPIs, manage daily operations, and report directly to the Founder.