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Customer Experience
Head of Customer Operations
Ref: 000826
Contract: Permanent
Salary: £58,140 - £61,342 per annum (SM2)
Hours: 36.66 per week
Based: Spindles George Street Oldham OL1 1HD
Closing Date: Sunday 13th July 2025
Shortlisting & Interview Dates: TBC.
Delivering resident focussed services that make a difference
We are looking for an exceptional customer experience leader as we take our next steps on our journey to becoming a resident focussed council.
Join Oldham Council in the newly established role of Head of Customer Operations and you’ll be making a direct impact on the lives of thousands of residents across Oldham.
You’ll be setting and driving the vision for resident focussed services across our Customer Operations Services that handles over 450,000 contacts each year across a range of channels. We have successfully reduced telephony contact by over 40% in the last 10 years through channel shift and our brand-new Customer Service Centre is open offering face to face support in the heart of the town centre at Spindles, so you’ll be joining the Customer Experience team at an exciting time as we embed our resident focused approach.
We have big plans to develop our offer with plans to centralise more of our customer contact and to improve our complaints performance as well as learning and acting on feedback from residents’ experiences.
It’s an exciting time to join Oldham Council we’re making the lives of Oldham people better by revolutionising our borough and our services with an ambition that is unrivalled and a determination that’s fierce.
Oldham’s time is now. Is it yours too?
Could this be the perfect role for you?

Please refer the Job description for details