OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset & Leasing Team where you will oversee the Customer Relationship function. You will develop a team culture of continuous improvement and development through coaching and training support, building a pipeline of future talent within the team. Working as part of the Asset & Leasing team our ideal team member will have previous experience in recruiting, training and developing high calibre employees, ensuring that headcount budgets are maintained and resource requirements are met with excellent management and leadership skills.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Good knowledge of Microsoft Products
• Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles
  We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

• Monitor forward capacity management, ensuring resource availability around busy holiday Periods
• Work with teams to find root causes of problems encountered and share knowledge across teams to continuously improve practises.
• Monitor quality through performing regular oversight checks, reviewing operational and data quality dashboards, and work to identify training issues and process improvements.
• Conduct (or provide team resource) to support testing of banking systems such as ALFA where required.
• Work closely with Sales/Customers to smooth the onboarding and agreement set-up processes with a focus on getting things right first time and providing an efficient, effective service to our customers, providing real-time updates to customers and other interested parties when required.
• Provide support to the Sales/Customers with processing of new proposals, including checks on anti-money laundering, credit searching, linking exposures and loading and checking assets.
• Receive enquiries by email or telephone, addressing these effectively and in a timely manner.
• Process all requests, where required, for in-life tasks including settlement quotes, agreement settlement, reschedules, process card payments, refunds and updates to account information plus other activity required as and when requested.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities • Provide oversight and direction to employees in accordance with the firm’s policies, procedures, standards and SLAs
  Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.