Head of Customer Segment Proposition Head of Customer Segment Propositi at ANZ

, , -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Insights, Segment Strategies, Proposition Development, Commercial Acumen, Data Analytics, Relationship Building, Team Leadership, Process Optimization, Retail Banking Knowledge, Third-Party Partnerships, Business Case Development, Coaching, Innovation, Collaboration, Problem Solving

Industry

Banking

Description

Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mō te tūranga - About the role Step into an exciting and newly established role as Head of Customer Segment Proposition, reporting to our Managing Director Customer Proposition. This is your opportunity to establish and lead a function that shapes how we connect with our customers. You’ll define and deliver compelling, insight-driven propositions for key segments, and set the direction for segment strategies that grow market share, deliver strong commercial outcomes, deepen engagement, and guide customers through their lifecycle. You’ll ensure every proposition is distinctive, relevant, and grounded in customer insights. As the HO Customer Proposition, you’ll collaborate with key stakeholders to solve complex challenges and unlock opportunities, bringing fresh perspectives and deep expertise to influence ANZ’s customer strategy. This is more than a leadership role—it’s your chance to create impact, shape strategy, and redefine how ANZ connects with customers in meaningful ways. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Location: Tāmaki Makaurau or Te Whanganui-a-Tara (Auckland or Wellington) Role Type: Permanent, Fulltime Ka aha tō rā e kite ai? - What will your day look like? The Head of Customer Segment Proposition role is a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below: Define and evolve customer segment strategies and propositions that align with commercial goals and customer needs, ensuring ANZ delivers distinctive and insight-led offerings. Own the strategic direction for Affluent and Personal segments, leading the creation of compelling propositions that deepen engagement and drive growth. Collaborate with cross-functional leaders across Everyday Banking, Home Loans, and Personalisation to set priorities and deliver segment-led outcomes that make a real impact. Partner with Customer Lifecycle Management to embed propositions into lifecycle programs, driving customer progression, retention, and long-term value. Work closely with Brand & Marketing to take propositions to market in ways that resonate with customers and deliver strong commercial results. Translate strategic objectives into clear KPIs, champion operational excellence, and foster a culture of collaboration, innovation, and accountability across segment-aligned teams. Influence at the highest level by providing strategic input to leadership forums and driving continuous improvement across the Customer Proposition function. This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own. Ōu Pūkenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Demonstrated ability to define and lead segment strategies and customer propositions that balance commercial goals with customer needs. Proven experience delivering integrated proposition strategies across customer, product, marketing, pricing, and technology domains. Strong commercial acumen with the ability to leverage data, analytics, and insights to inform decisions and solve complex problems. Expertise in building relationships and influencing outcomes within matrix teams, alongside experience coaching and developing talent. Track record of leading teams—direct or matrix—to design and deliver innovative propositions that drive revenue growth and improve margins. Ability to optimise processes, manage risk in regulated environments, and ensure compliance throughout the proposition development lifecycle. Deep knowledge of retail banking products and customer segments, with experience managing third-party partnerships and developing business cases for investment. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us? From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 108346.Te Rā Ōtinga - Job Posting End Date 28/01/2026 , 11.59pm, (Melbourne Australia)

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Responsibilities

The Head of Customer Segment Proposition will define and evolve customer segment strategies and propositions that align with commercial goals and customer needs. This role involves collaborating with cross-functional leaders to deliver impactful segment-led outcomes.