Your tasks / What you will do with us

• Leadership : You will assume professional and disciplinary leadership of DALux customer service and continuously develop your team.
• Service strategy : You develop a future-oriented service and customer service strategy and implement it successfully together with your team.
• Service quality : You are responsible for ensuring a high level of service quality towards our sales partners and end customers and for their continuous development.
• Employee development : You will lead and develop our area service managers and other customer service employees, promoting their professional and personal development.
• Process optimization : You will manage and optimize our service processes in close coordination with AMAZONE After Sales and the relevant interfaces within the DALux sales organization.
• Key performance indicator (KPI) management : You analyze relevant service KPIs and derive targeted measures to increase customer satisfaction, efficiency and profitability.
• Escalation management : You take over the management of complex technical and organizational service cases and complaints, and ensure sustainable solutions.
• Sales partnerships : They continuously develop the professional and collaborative partnership with our sales partners.
• Product and service development : They support the introduction of new products and service concepts and ensure successful implementation in customer service.

Your qualifications / What you bring to the table

• Education : You have successfully completed a degree in agricultural engineering, mechanical engineering or a comparable qualification.
• Experience : You bring several years of professional and management experience in customer service, service or after-sales – ideally in agricultural technology or a comparable capital goods industry.
• Technical understanding : You have a strong understanding of agricultural machinery or similarly complex capital goods, as well as modern service solutions.
• Leadership skills : You have experience in leading and developing employees and understand how to develop your team in a targeted manner.
• Customer focus : You act in a customer- and solution-oriented manner and present yourself confidently and reliably to sales partners, major customers and internal interfaces.
• Strategic thinking : They impress with an analytical and strategic mindset and understand service as an important contribution to the company's success and as a profit center.
• Language skills : You have a good command of English, both spoken and written.
• Willingness to travel : You possess the necessary willingness to travel within the DALux sales territory.
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