What you can expect

• You take responsibility for the operational management of the SME Customer Service Team DACH, with a strong focus on stability, efficiency, and service quality.
• You confidently manage organizations through KPIs and make well-informed decisions based on data and insights.
• You combine operational excellence with the continuous improvement of processes, organizational structures, and system landscapes.
• You have a strong understanding of customer experience and the varying needs of customers throughout the entire lifecycle.
• You are passionate about AI-powered customer service solutions and ideally have experience implementing automation, self-service, or agent-assist applications.
• You drive transformations, scale best practices, and bring a highly analytical and data-driven approach to your work.

What makes you stand out

• You bring extensive experience in leading large customer service organizations or comparable operational functions and know how to develop and guide teams toward sustainable success.
• You use KPIs to effectively steer organizations, make data-driven decisions, and demonstrate a strong analytical and results-oriented mindset.
• You ensure operational excellence while continuously improving processes, organizational structures, and system landscapes.
• You have a deep understanding of customer experience and recognize the diverse needs of customers throughout the entire customer lifecycle.
• You are passionate about AI-powered customer service solutions and ideally have experience implementing automation, self-service, or agent-assist applications.
• You have successfully led transformations, scaled best practices, and embedded lasting change across organizations.
• You stand out through strong leadership, the ability to influence and drive change, clear communication, and a structured, pragmatic approach to execution, complemented by excellent German and English language skills.
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What you can expect

• You take responsibility for the operational management of the SME Customer Service Team DACH, with a strong focus on stability, efficiency, and service quality.
• You confidently manage organizations through KPIs and make well-informed decisions based on data and insights.
• You combine operational excellence with the continuous improvement of processes, organizational structures, and system landscapes.
• You have a strong understanding of customer experience and the varying needs of customers throughout the entire lifecycle.
• You are passionate about AI-powered customer service solutions and ideally have experience implementing automation, self-service, or agent-assist applications.
• You drive transformations, scale best practices, and bring a highly analytical and data-driven approach to your work.

What makes you stand out

• You bring extensive experience in leading large customer service organizations or comparable operational functions and know how to develop and guide teams toward sustainable success.
• You use KPIs to effectively steer organizations, make data-driven decisions, and demonstrate a strong analytical and results-oriented mindset.
• You ensure operational excellence while continuously improving processes, organizational structures, and system landscapes.
• You have a deep understanding of customer experience and recognize the diverse needs of customers throughout the entire customer lifecycle.
• You are passionate about AI-powered customer service solutions and ideally have experience implementing automation, self-service, or agent-assist applications.
• You have successfully led transformations, scaled best practices, and embedded lasting change across organizations.
• You stand out through strong leadership, the ability to influence and drive change, clear communication, and a structured, pragmatic approach to execution, complemented by excellent German and English language skills.
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