Your responsibilitiesManagement and further development of customer service
Responsibility for achieving the targets and the contribution of the business unit to the results
Responsibility for the continuous optimization of service processes and for the further development of the area in line with the corporate strategy.
Conceptual development and management of projects
Focus on customer needs and derivation and implementation of suitable measures
Team building and promoting cross-departmental collaboration
Corporate monitoring and control of goals and key performance indicators
Direct reporting to management
Your profileAdvanced business administration education, ideally with a focus on technology
At least five years of professional experience in a multi-level management position with project experience, preferably in technical customer service.
Strong communication and conceptual skills
Strong affinity for numbers and the ability to present relevant key performance indicators (KPIs) in a way that is appropriate for the target audience of management.
High social skills, persuasiveness, and the ability to reconcile different interests
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