WHAT MAKES YOU A GOOD FIT

• Master’s degree in Supply Chain Management, Business Administration or a related field
• Minimum 10 years of relevant work experience incl. leadership experience in Customer Service, Supply Chain, Strategy or similar with a focus on Project Management
• Proficiency in formulating and executing strategic plans to drive business growth and meet organizational objectives
• Ideally experience in a Management consultancy specialized in Customer Service and/or Supply Chain
• Strong stakeholder management and complex regional project management skills
• Excellent communication and presentation skills (English & German) to influence cross-functional teams and senior leadership, further language skills are an advantage

• Lead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in Europe
• Develop and deploy related strategy to enhance customer experience
• Full accountability of management and delivery of the key strategic project roadmap, change management and transformation programs
• Coordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomes
• Utilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectations
• Develop key methodologies, tools or metrics to monitor project-, team performance and strategic relevance
• Manage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metrics
• Report regularly to the regional leadership team and global team(s) on project progress, risks, and outcomes
• Lead, coach, and enable PMO or Process Managers towards target achievement
• Attract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team culture