Head of Customer Service at GoodMills Deutschland GmbH Schttmhle Berlin
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

23 Dec, 26

Salary

80000.0

Posted On

24 Sep, 26

Experience

19 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description

Your tasks

  • You will develop and implement the strategy for Customer Service & Logistics in close coordination with management. 
  • You are responsible for the entire supply chain and end-to-end order processing from order receipt to delivery.
  • You will manage the areas of customer service, scheduling and shipping, and continuously develop the organization, processes and structures.
  • You manage key performance indicators, costs, inventory and budgets, and ensure a high level of service and performance.
  • You initiate and lead optimization, transformation and digitalization projects, as well as collaboration with external logistics partners.

Your profile

  • You have a completed degree in logistics, supply chain management, business administration or a comparable qualification.
  • You have several years of management experience in a dynamic environment along the supply chain.
  • You are skilled in managing key performance indicators, budgets and processes, and you consistently implement optimization potential.
  • You work analytically, think strategically, and take responsibility for sustainable decisions.
  • You lead people with clarity and enthusiasm and create a trusting collaboration across departmental boundaries.


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Responsibilities

Your tasks

  • You will develop and implement the strategy for Customer Service & Logistics in close coordination with management. 
  • You are responsible for the entire supply chain and end-to-end order processing from order receipt to delivery.
  • You will manage the areas of customer service, scheduling and shipping, and continuously develop the organization, processes and structures.
  • You manage key performance indicators, costs, inventory and budgets, and ensure a high level of service and performance.
  • You initiate and lead optimization, transformation and digitalization projects, as well as collaboration with external logistics partners.

Your profile

  • You have a completed degree in logistics, supply chain management, business administration or a comparable qualification.
  • You have several years of management experience in a dynamic environment along the supply chain.
  • You are skilled in managing key performance indicators, budgets and processes, and you consistently implement optimization potential.
  • You work analytically, think strategically, and take responsibility for sustainable decisions.
  • You lead people with clarity and enthusiasm and create a trusting collaboration across departmental boundaries.


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