Tasks :

• Professional and disciplinary management as well as strategic development of the Customer Service Team in the DA-CH region with a focus on customer orientation, team performance and efficient use of relevant systems
• Overall responsibility for stable, smooth and efficient order processes - from order receipt through availability check and delivery confirmation.
• Continuous optimization of customer service processes, tools and systems along the entire customer journey to increase efficiency and customer satisfaction.
• Managing bottlenecks and escalations in the event of supply shortages, including close coordination with the supply chain and conducting escalation talks with customers in critical situations.
• Proactive monitoring and targeted improvement of delivery performance at the customer level, as well as definition and reporting of relevant customer service KPIs.
• Close collaboration with sales, product management, supply chain and operations to promote a customer-centric mindset
• Building and developing a high-performing, committed team through targeted personnel development and recruitment.

Profile :

• Completed studies in business administration, industrial engineering or a comparable qualification
• Several years of professional and management experience in the field of customer service, sales support or order management - ideally in a manufacturing, internationally operating company.
• Strong customer focus and a deep understanding of processes throughout the entire order-to-delivery process.
• Experience in escalation and bottleneck management as well as in collaboration with supply chain-related functions.
• Proficient use of SAP and a high affinity for digital tools and systems (ERP, CRM, etc.)
• A leader with strong communication skills, the ability to develop teams, and the capacity to act confidently even in critical situations.
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Tasks :

• Professional and disciplinary management as well as strategic development of the Customer Service Team in the DA-CH region with a focus on customer orientation, team performance and efficient use of relevant systems
• Overall responsibility for stable, smooth and efficient order processes - from order receipt through availability check and delivery confirmation.
• Continuous optimization of customer service processes, tools and systems along the entire customer journey to increase efficiency and customer satisfaction.
• Managing bottlenecks and escalations in the event of supply shortages, including close coordination with the supply chain and conducting escalation talks with customers in critical situations.
• Proactive monitoring and targeted improvement of delivery performance at the customer level, as well as definition and reporting of relevant customer service KPIs.
• Close collaboration with sales, product management, supply chain and operations to promote a customer-centric mindset
• Building and developing a high-performing, committed team through targeted personnel development and recruitment.

Profile :

• Completed studies in business administration, industrial engineering or a comparable qualification
• Several years of professional and management experience in the field of customer service, sales support or order management - ideally in a manufacturing, internationally operating company.
• Strong customer focus and a deep understanding of processes throughout the entire order-to-delivery process.
• Experience in escalation and bottleneck management as well as in collaboration with supply chain-related functions.
• Proficient use of SAP and a high affinity for digital tools and systems (ERP, CRM, etc.)
• A leader with strong communication skills, the ability to develop teams, and the capacity to act confidently even in critical situations.
• 
  
•