WHAT WE OFFER

• Flat hierarchies and short decision-making and communication channels
• Hybrid working up to 2x per week
• 28 days of vacation (30 days after 4 years of service)
• Individual health premium for low number of sick days
• Extensive continuing education and training opportunities
• Bonuses for special occasions (e.g. anniversaries, employee referrals)
• Benefits (meal vouchers, company bike, etc.)
• Regular company events (summer party, Christmas party)
• Free employee parking and good transport links, including public transport

• contact person for the customer
• Control of customer service activities
• Leadership and development of employees in customer service
• Task allocation & prioritization, as well as capacity planning in customer service
• First escalation level in the daily business of customer service
• Close cooperation with the overall organization & cross-departmental project coordination
• Coordination / prioritization of orders to the warehouse
• Monitoring of IT interfaces in close cooperation with the IT department
• Maintenance of customer and product data in the ERP system
• Creation & evaluation of reports & statistics as well as KPIs agreed with the customer & corresponding action planning & implementation
• Ongoing evaluation & optimization of workflows and processes with a focus on quality improvement & review, as well as budget compliance, efficiency improvement & cost savings