Tasks

• They analyze customer satisfaction in the market, identify potential areas for improvement, and, after consulting with management in the market, develop improvement and action plans.
• They are implementing the prescribed national service strategy.
• They handle customer communication and are the first point of contact for customer escalations.
• They are responsible for the feedback process surrounding the NPS and social media activities.
• They ensure the implementation of all tasks of Customer Experience Management.
• You will coordinate customer-related activities and campaigns together with the Head of Sales (m/f/d)
• You lead and train your team and ensure that the team is trained.
• They organize and plan the customer service team as efficiently as possible to meet the varying customer traffic. 

profile

• They have successfully completed a service-oriented vocational training (ideally in the hotel & retail or event industry) and/or a (dual) degree with a focus on retail / marketing.
• They bring several years of professional experience in retail and have an excellent understanding of customer service.
• They have knowledge of and interest in products and trends in the consumer electronics industry.
• They have a strong customer and service orientation.
• They possess strong leadership skills
• They have experience in using social media.
• They possess strong analytical skills, excellent communication skills, and strong implementation abilities.
• They are willing to support the team in the afternoons/evenings and on Saturdays as well.