At the Nagel-Group, over 10,500 colleagues from around 90 nations work daily to ensure that food products arrive safely and on time throughout Europe, wherever they are needed. We are systemically important, future-proof, and constantly evolving. Become part of our team and help us shape the future of temperature-controlled logistics.

Head of Customer Service (m/f/d)

FILL THE REFRIGERATORS OF EUROPE WITH US – WELCOME TO FOOD LOGISTICS!

These are the tasks

• Management of the customer service department staff
• Continuous development of improvement suggestions and their implementation
• Customer monitoring and support, including customer visits
• Processing and recording of customer complaints
• Creation of customer-specific statistics

What convinced us

• A completed apprenticeship, ideally in the field of freight forwarding/logistics or a comparable qualification
• Experience in customer service and leadership
• Proficient use of MS Office and a transport management system
• Good knowledge of German, English and French
• Teamwork skills, resilience, assertiveness, strong communication skills and customer focus

What we contribute

• A crisis-proof job in a systemically important industry
• Fair and punctual payment including social benefits such as Christmas bonus and company pension scheme.
• Good work-life balance through different working time models
• Support and promotion of individual career development
• Over 100 training courses through our Nail Online Campus
• Employee benefits such as corporate benefits or job bike
• A high-performing, pleasant working environment and a great team
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