Your tasks

• Team leadership and development:  You will be responsible for managing our customer service operations, both in the office and in the field, with your own service technicians and service partners. You will actively promote the professional development of your employees and partners, creating a motivating and high-performing environment.
• Customer satisfaction and service quality:  You ensure that our customers receive the best possible service at all times – from smooth commissioning to the efficient handling of complaints. You are responsible for the strategic direction and smooth day-to-day operations.
• Customer management:  You are the central manager for your team, our service partners, and the customers when it comes to demanding customer requests in the service area .
• Further development of our service processes:  Through the ongoing optimization of internal processes and the targeted use of our digital systems (e.g. CRM-MS Dynamics and ERP tools), you increase efficiency and service quality.
• KPI and performance management:  By analyzing relevant key figures, you identify optimization potential and initiate necessary measures to continuously increase service quality and efficiency.
• Strategic development of the service portfolio:  With your experience in the service sector, you will expand our service offerings and make a significant contribution to the strategic direction of our service area.
• Budget and cost responsibility:  In your area of ​​responsibility, you manage personnel and process costs proactively and efficiently, taking economic objectives into account.
• Responsibility for results:  You set targets for your area of ​​responsibility and achieve profitable growth.
• Organization:  You will be part of the dedicated management team. You will collaborate with our central service department at the Swedish headquarters. You will report to the Managing Director.

Your profile

• Successfully completed studies with a technical focus (e.g., industrial engineering), master craftsman or technician in the HVAC sector with comparable professional experience or similar.
• Several years of professional experience in the successful management of a comparable area in customer service/after-sales for household or capital goods.
• Experience in designing, aligning and implementing strategic processes and in leading employees.
• Excellent communication skills with the ability to motivate and inspire employees and convince customers.
• Strong interest in software solutions, proficient use of ERP/CRM systems, and a willingness to constructively introduce new digital approaches.