Your contribution counts – this is what you can expect from us:

• Operational management: You will assume central operational responsibility for a high-performing, scalable and customer-oriented customer service along the entire order-to-cash process of PERI Germany – always with a focus on customer satisfaction and operational excellence.
• Leadership & Development: You will provide professional and disciplinary leadership and systematically develop our nationwide customer service employees.
• Strategic implementation: You will implement the customer service strategy in a targeted manner, in line with the overarching corporate strategy of PERI Germany.
• Process optimization: You manage and implement improvement initiatives to increase service quality, customer satisfaction, and resource efficiency across all units.
• Quality & Compliance Assurance: They ensure compliance with group-wide customer service processes, standards, systems, and all relevant company and group directives.
• Performance Management / KPIs: You are responsible for transparent management of customer service performance, including the identification, derivation, and consistent tracking of improvement measures.

Take advantage of the benefits – our contribution for you:

• Work and Life Integration:  In addition to flexible working time models for a better work-life balance, we continue to offer 30 days of vacation as well as an additional half day of vacation on Christmas Eve and New Year's Eve.
• Safe and healthy:  With a secure job in a rapidly growing, long-established family business, you can look to the future with confidence. You'll also benefit from our health promotion program, corporate fitness through EGYM Wellpass with over 6,500 network partners, bike leasing, and our corporate benefits partnership.
• Grow beyond your limits:  Annual performance reviews, further training advice and support, as well as exchange and mentoring programs support your professional development. At our PERI Academy, you can take advantage of diverse training opportunities and free access to online learning platforms such as LinkedIn Learning and getAbstract.
• On-site in Weißenhorn: Our location in Weißenhorn impresses not only with its good connection to public transport and free parking spaces, but also with a bistro and an excellent international canteen.

WE cannot do without YOU – here's what you bring:

• Professional expertise & leadership experience: You have completed a commercial degree and have at least 5 years of professional experience in customer-oriented areas and in leading managers (including experience in leading remotely).
• Communication and implementation skills: They are characterized by strong communication skills, a high degree of implementation ability, and experience in change management and project management.
• Strategic thinking: You possess a strong strategic mindset and a deep understanding of overarching contexts and business models in a sales company like PERI in order to meet the needs of our customers to a special degree.