JOB REQUIREMENTS

• A bachelor’s degree or above, with experience in foreign - funded enterprises preferred.
• Over 10 years of customer service center management experience, having managed teams of thousands (including outsourcing teams), with multinational team management experience being an advantage.
• Proficient in call center operations with strong organizational, coordination, and communication skills, and expert in data analysis tools.
• Fluent in English for business communication and cross - cultural interaction.
• Able to travel globally frequently, with strong pressure - handling ability, market insight, and innovativeness.
  Job Type: Full-time
  Pay: 200.000,00€ - 250.000,00€ per year

Application Question(s):

• How many people have you managed in a team?

Experience:

• call center: 10 years (Required)

Language:

• bilingual（Chinese and English） (Required)

• Integrate global call center resources, optimize layout for efficient collaboration and unified management, boosting overall operational efficiency.
• Build a comprehensive customer service system with key modules like personnel management, process optimization, and quality monitoring to standardize services.
• Develop and implement global customer service strategies to enhance customer satisfaction and loyalty, supporting the company’s business growth.
• Analyze global customer data to identify needs and pain points, offering decision - making basis for product and service innovation.
• Manage the global team by setting and supervising performance indicators, conducting training, and planning career development.