Head of Customer Services, KR at Siemens Healthineers

, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Leadership, Operational Excellence, Strategic Planning, Customer Relationship Management, Regulatory Compliance, Medical Device Law, Team Management, Crisis Management, Business Performance Analysis, Stakeholder Management, Quality Assurance, Technical Support, Service Economics, Contract Management, People Development, Project Management

Industry

Hospitals and Health Care

Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. 본 포지션은 Varian Medical Systems Korea 법인 소속으로 채용되는 포지션입니다. Key Responsibilities 1. Service Leadership & Organizational Accountability Lead the overall Korea service organization, covering Hardware, Software and Technical Support (THD) as applicable. Act as the CS Head for Korea, providing strategic and operational leadership across a nationwide service footprint. Manage and develop a manager‑of‑managers structure, ensuring clarity of roles, accountability, and effective delegation. Ensure alignment with Varian Global CS and APJ Service leadership, serving as the single point of contact for Korea service operations. 2. Operational Excellence & Business Performance Ensure end‑to‑end service delivery excellence with strong focus on patient safety, equipment uptime, service quality, and customer satisfaction. Own operational KPIs such as uptime, MTTR, SLA compliance, contract coverage, and service productivity. Drive service profitability through effective cost control, workforce planning, and productivity initiatives. Oversee service planning and execution for major installations, upgrades, and long‑term service contracts. 3. Customer & Escalation Management Act as the primary escalation owner for critical customers, including major academic and reference hospitals. Lead resolution of complex customer issues including field quality events, shipment/installation delays, and system performance escalations. Represent Korea Service leadership directly in executive‑level customer discussions and negotiations when required. 4. Regulatory, Quality & Compliance (Korea‑Specific) Ensure full compliance with Korean MFDS regulations, medical device law, EHS standards, labor law, and internal Siemens Healthineers / Varian compliance requirements. Closely collaborate with Regulatory Affairs, Quality, Legal, and Compliance teams to manage audits, inspections, and regulatory inquiries. Lead service‑related crisis management involving regulatory, quality, or patient safety risks. 5. People Development & Culture Drive workforce development strategies including capability building, leadership development, succession planning, and talent retention. Foster a strong service culture emphasizing Safety, Quality, Accountability, and Customer‑centricity. Champion continuous improvement, engagement, and professional growth across the service organization. Qualifications & Experience Bachelor’s degree or higher in Engineering, Science, or related discipline. 15+ years of experience in service operations, field service management, or technical operations within medical devices or high‑reliability industries. Proven experience leading medium to large service organizations, including people management at manager level. Strong understanding of service economics, contracts, and operational KPIs. Solid working knowledge of Korean regulatory and compliance environment preferred. Business‑fluent in Korean and English. Leadership Profile Senior‑level leadership presence with ability to influence across functions and levels. Strong decision‑making and crisis‑management capability. Customer‑focused, accountable, and execution‑driven. Comfortable operating in a matrix and global organization. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here. As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Responsibilities

The Head of Customer Services will lead the Korea service organization, overseeing hardware, software, and technical support operations while ensuring business performance and operational excellence. They are responsible for managing customer escalations, maintaining regulatory compliance, and driving workforce development and service culture.