BACKGROUND:

Agilio Software Group is the UK’s largest provider of back office,
compliance, and workforce solutions in primary care and dental.
We have ambitious and exciting growth plans and are looking for
talented individuals to be part of our journey.

EXPERIENCE & KNOWLEDGE

• 5+ years in Customer Success, Account Management, or Post-Sales

within B2B SaaS, with at least 2–3 years in team management

• Experience leading teams across digital/pooled CS and high-touch CS

delivery

• Familiarity with CS platforms (e.g. ChurnZero, Gainsight, Planhat),

product engagement tools (e.g. Pendo), and Salesforce CRM

• Strong grasp of customer success best practices: onboarding, value

realisation, QBRs, renewals, lifecycle playbooks, and team scaling

• Data-driven and analytical mindset — comfortable defining and

reporting on KPIs such as churn, retention, NRR, and CSAT

• Strong analytical skills to interpret trends, identify risks or

opportunities, and drive insight-led improvements; able to confidently

present metrics to senior stakeholders

• Relevant degree preferred (e.g. Business, Marketing, or related field);

knowledge of the dental or healthcare technology space is a bonus,
especially in regulated environments

SKILLS & ATTRIBUTES

• Excellent people leadership and coaching skills; experienced in

managing team leads as well as ICs

• Operationally strong — comfortable building repeatable processes and

optimising team performance

• Commercially aware — understands revenue retention levers and can

manage to KPIs and risk scenarios

• Highly empathetic communicator with strong stakeholder management

and a calm approach to escalation

• Comfortable interpreting customer data and leading change through

insights

JOB PURPOSE:

We are looking for a high -impact, people-first leader to serve as Head
of Customer Success for our Dental customers. This is a senior
operational leadership role responsible for delivering customer
outcomes across a diverse client base, from digital-led segments to
high-touch strategic customers.
You will lead and scale a growing team of Customer Success Managers,
Executives and Associates. Your focus will be ensuring customers are
set up for success, engaged throughout their lifecycle, and retained
through timely, value-led interventions. You’ll drive implementation,
adoption, maximise retention, and foster long-term customer advocacy.
You’ll collaborate closely with Product, Enablement, Sales, and
Support, helping to interpret customer data, deliver effective playbooks,
and act as the voice of the Dental customer inside the business.