Head of Customer Success Management at Quadient

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, People Leadership, Analytical Skills, Communication Skills, Presentation Skills, Salesforce, Microsoft Office Suite, German Language, English Language

Industry

Freight and Package Transportation

Description

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We are looking for a strategic and customer-obsessed leader to take on the role of Head of Customer Success Management for the Central Europe & International (CE&I) region. This position plays a critical role in driving customer satisfaction, retention, and growth by ensuring clients maximize the value of our software solutions. You’ll lead a high-performing team of Customer Success Managers, drive operational excellence, and work cross-functionally to deliver exceptional post-sale experiences that drive adoption, loyalty, and long-term value. Customer Success Strategy & Execution Lead regional customer success strategy aligned with business goals. Drive onboarding, adoption, retention, and expansion efforts. Monitor key success metrics including renewal rates, churn, CSAT, NPS, and CLTV. Develop and maintain customer journey playbooks and success plans. Customer Relationship Management Build and maintain strong relationships with key enterprise customers. Conduct regular business reviews and customer health checks. Act as a customer advocate internally and manage escalations effectively. Process Optimization & Insight Leverage tools and data to optimize customer segmentation and engagement. Champion continuous improvement of processes, tools, and best practices. Stay ahead of industry trends and share insights with internal stakeholders. Reporting & Strategic Support Provide accurate and timely reports, forecasts, and insights. Support strategic initiatives and drive outcomes for large enterprise accounts. Team Leadership & Development Recruit, mentor, and lead a team of high-performing Customer Success Managers. Set clear performance goals and create a collaborative, customer-first culture. Promote Quadient’s values of Empowerment, Passion, Inspiration, and Community. Qualifications Minimum 5 years of experience in Customer Success or Account Management, preferably in Software. Proven track record in people leadership and strategic customer relationship management. Strong analytical, communication, and presentation skills. Proficiency with tools such as Salesforce and Microsoft Office Suite. Fluent German and business-level English are essential. Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. #LI-KC1 Additional Information Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.

Responsibilities

The Head of Customer Success Management will lead a team to drive customer satisfaction, retention, and growth by ensuring clients maximize the value of software solutions. This role involves developing customer success strategies, managing relationships, and optimizing processes.