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Head of Customer Success Manager at AudioCodes Europe Limited

Or Yehuda, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Team Leadership, B2B SaaS, Communication, Data-Driven Mindset, Executive Presence, Customer Engagement, Customer Satisfaction, Onboarding, Retention, Expansion, Strategic Thinking, Collaboration, Process Improvement, Success Metrics, Fast-Paced Environment

Industry

Telecommunications

Description

AudioCodes is expanding globally, and we’re looking for a proven Customer Success leader to scale our worldwide CSM team and drive customer value for Meeting Insights—our award-winning, AI-powered meeting intelligence platform. About AudioCodes AudioCodes (NASDAQ, TASE: AUDC) is a global leader in voice and conversational AI solutions, trusted by 50+ Fortune 100 enterprises and 66 top service providers. Meeting Insights launched in 2024 and has rapidly grown to hundreds of customers worldwide. Meeting Insights was named “Best Use of AI” – UC Awards 2024 If you’re a strategic, passionate CS leader ready to shape the future of meeting intelligence, we’d love to meet you. What You’ll Lead As Head of Customer Success, you will: Lead and grow a global CSM team across Israel, the US, and Europe Own customer onboarding, adoption, retention, and expansion Serve as the executive sponsor for key enterprise accounts Partner closely with Product, Sales, Engineering, and Data teams Drive customer-centric strategies, processes, and success metrics (NPS/CSAT) Requirements What We’re Looking For 5+ years managing global CSM teams of 10+ people Experience with enterprise B2B SaaS customers Strong communication, data-driven mindset, and executive presence Hands-on experience improving customer engagement and satisfaction Ability to thrive in a fast-paced, scaling SaaS environment

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Responsibilities

As Head of Customer Success, you will lead and grow a global CSM team and own customer onboarding, adoption, retention, and expansion. You will also serve as the executive sponsor for key enterprise accounts and drive customer-centric strategies.