Head of Customer Success (SaaS) at HautAI OU

Tallinn, Harju, Estonia -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Net Revenue Retention (NRR), AI Products, Enterprise Customer Success, Team Leadership

Industry

Software Development

Description

About us Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships. Job Description What You'll Do: Strategy & Execution Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion Personally manage and expand our most strategic enterprise accounts Build automated health-score tracking systems that surface risks before they become problems Team & Culture Recruit, develop, and lead a world-class Customer Success team of 3 people Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion Integrate CRM workflows with product and support systems for seamless customer experiences Revenue Impact Turn client feedback into real intelligence for Product and Sales. Drive measurable expansion revenue through strategic account management. Prove that great Customer Success makes money — and own that number. What Will Help You Thrive in This Role 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team. A real track record with enterprise clients — you're comfortable in the room with senior stakeholders. You've built top-notch CS processes, playbooks, and best practices before, not just run them. Experience automating customer health monitoring and risk detection. A hands-on leadership style, you set strategy and roll up your sleeves. Exceptional English and genuine executive presence. Why us? Competitive base salary + a clear, transparent bonus structure Fully remote, with flexibility across EU time zones Paid time off and a company-issued laptop A rare chance to build a CS function from the ground up — your fingerprints on everything A collaborative, genuinely supportive team that ships Direct impact on product and company growth Room to grow at the intersection of AI, science, and beauty About us Industry-leading AI company specialising in skincare and longevity, offering hyper-personalized tools for the B2B.

Responsibilities

Lead the customer success strategy to ensure high retention and growth for enterprise clients. Manage and scale the customer success team while focusing on Net Revenue Retention (NRR) for AI products.