YOUR MISSION: BUILD AN EXCEPTIONAL CUSTOMER EXPERIENCE THAT DRIVES SUCCESS

As Head of Customer Success & Support, your mission is to ensure that every interaction with voize creates a meaningful, positive experience for our customers. You will focus on building long-term relationships and a customer-first strategy, helping them achieve their goals by unlocking the full potential of voize. By creating a culture of success and collaboration, you will make sure that voize delivers more than just a product—it will deliver an experience that empowers customers to thrive.
If you’re passionate about creating remarkable customer experiences, leading high-performing teams, and ensuring AI-driven workflows drive success at scale, this role is for you!

YOUR SKILLSET – WHAT YOU BRING TO THE TABLE

• Substantial leadership experience in B2B SaaS Customer Success, ideally with workflow-heavy products and enterprise customers
• Experience building customer-first teams that focus on the full customer lifecycle and creating meaningful, high-impact relationships
• Proven track record in driving customer success – using data, feedback, and strategies to increase satisfaction, loyalty, and retention
• Strong analytical and strategic mindset – you know how to track success, measure customer outcomes, and turn insights into action
• Exceptional collaboration skills – you can work effectively across Product, Sales, and Engineering teams to ensure customer needs are at the forefront of decision-making
• Experience mentoring and developing teams, helping them grow professionally while staying focused on delivering exceptional experiences

Please refer the Job description for details