WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB!

At voize, we are revolutionizing care documentation with AI: Care workers simply speak their notes into their smartphone, and our AI automatically generates structured documentation entries. This saves each care professional an average of 39 minutes per day—time they can spend on people instead of paperwork.
voize is Y Combinator-funded, used in over 600 care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually, making a real impact in the healthcare industry.
But this is just the beginning. With our proprietary voize AI, we are not only transforming the care sector but have the potential to revolutionize multiple industries—from healthcare to inspections.
As a dynamic team, we combine cutting-edge technology with social impact.

YOUR MISSION: BUILD AN EXCEPTIONAL CUSTOMER EXPERIENCE THAT DRIVES SUCCESS

As Head of Customer Success & Support, your mission is to ensure that every interaction with voize creates a meaningful, positive experience for our customers. You will focus on building long-term relationships and a customer-first strategy, helping them achieve their goals by unlocking the full potential of voize. By creating a culture of success and collaboration, you will make sure that voize delivers more than just a product—it will deliver an experience that empowers customers to thrive.
If you’re passionate about creating remarkable customer experiences, leading high-performing teams, and ensuring AI-driven workflows drive success at scale, this role is for you!

YOUR SKILLSET – WHAT YOU BRING TO THE TABLE

• Substantial leadership experience in B2B SaaS Customer Success, ideally with workflow-heavy products and enterprise customers
• Experience building customer-first teams that focus on the full customer lifecycle and creating meaningful, high-impact relationships
• Proven track record in driving customer success – using data, feedback, and strategies to increase satisfaction, loyalty, and retention
• Strong analytical and strategic mindset – you know how to track success, measure customer outcomes, and turn insights into action
• Exceptional collaboration skills – you can work effectively across Product, Sales, and Engineering teams to ensure customer needs are at the forefront of decision-making
• Experience mentoring and developing teams, helping them grow professionally while staying focused on delivering exceptional experiences

Please refer the Job description for details