ABOUT US

TrustFlight is an innovative aviation software company that specializes in developing cutting-edge AI, digital workflow and analytics applications for the aviation industry. Our software empowers many of the world’s airlines, airports, and aviation service providers to enhance safety, optimize their operations and improve overall efficiency.

PRODUCT EDUCATION & ENABLEMENT

• Drive revenue through value-added training and enablement services for customers.
• Build and maintain scalable education resources, including online learning portals, knowledge bases, and live training.
• Implement AI-driven education tools and LMS platforms to promote self-service and reduce dependence on manual onboarding.
• Launch and manage product certification programs to boost adoption and customer success.

YOUR ROLE

As Head of Customer Success, you will be responsible for the overall implementation, support, retention, and training of all SaaS customers at TrustFlight. Reporting to the CEO, you will lead our Support, Implementation, Customer Success Management (CSM), and Training teams. This role includes full accountability for the department’s performance, budget, processes, and team development. You’ll collaborate closely with Product, Engineering, Marketing, Sales, and Account Management to ensure our customers achieve their goals and unlock long-term value.
Location: This role will be based out of our office in London. This is an on-site role with room for flexibility and may include travel to our teams and customers.