Head of Customer Success at Valutico

, , Austria -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

80000.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Strategy, Team Leadership, KPI Definition, Customer Lifecycle Management, Onboarding, Adoption, Renewal, Expansion, Churn Mitigation, Stakeholder Management, Net Revenue Retention, Upsell Strategies, Customer Advocacy, Forecasting, Data Analysis, SaaS Scaling

Industry

Financial Services

Description

Company Description: Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis. Experience: Senior-Level Availability: Full-time Job Function: Head of Customer Success Remote in UK or Remote / Hybrid in Austria Salary: EUR 60-80K Base + Commission What are we looking for: An experienced Head of Customer Success to lead our customer success function. This role is responsible for driving customer satisfaction, retention, and expansion while ensuring customers achieve measurable value from our products and services. Responsibilities: Leadership & Strategy Define and execute the Customer Success strategy aligned with company objectives Lead and continue to develop our high-performing Customer Success team Establish clear KPIs focused on retention, expansion, engagement and customer satisfaction Foster a customer-first culture across the organisation Customer Lifecycle Management Oversee onboarding, adoption, renewal and expansion processes Develop and improve playbooks and frameworks for different customer segments Monitor customer health metrics and proactively mitigate churn risks Ensure consistent delivery of value and measurable outcomes Build and maintain strong executive-level relationships with key and strategic customers Act as a senior escalation point for complex or high-risk customer situations, ensuring timely resolution and protecting long-term partnerships Lead retention strategies for at-risk accounts, including structured recovery plans and stakeholder engagement Personally support high-value renewals and expansion discussions where appropriate Commercial & Growth Impact Drive net revenue retention and expansion opportunities Partner with Sales on seamless handovers and upsell strategies Collaborate with Marketing on customer advocacy and case studies Support pricing, packaging and go-to-market initiatives with customer insights Cross-Functional Collaboration Act as the voice of the customer internally Work closely with Product to influence roadmap priorities Collaborate with Operations and Finance to improve forecasting accuracy Ensure customer feedback loops are structured and actionable Performance & Reporting Own forecasting for renewals and expansion revenue Report regularly on churn, retention, NPS and engagement metrics Implement systems and tools to improve data visibility and scalability 7+ years’ experience in Customer Success, Account Management or related leadership roles Proven experience scaling Customer Success teams in a SaaS environment Strong commercial acumen with a track record of driving retention and expansion Excellent stakeholder management and communication skills Data-driven mindset with the ability to translate insight into action Strategic thinker with strong operational execution capability Experience in a high-growth or international environment Experience leading remote or distributed teams What we offer: A strong, experienced team you can learn from – with ongoing support, honest feedback, and a real team spirit. Access to the latest technologies and tools – we work data-driven and efficiently. Clear targets that we consistently hit – in an environment that recognises and rewards performance. An international, remote-friendly work environment with colleagues from around the globe. Fair and transparent compensation – including a competitive base salary and an above-average commission/bonus structure.

Responsibilities

This role is responsible for defining and executing the Customer Success strategy, leading the team, and establishing KPIs focused on retention, expansion, engagement, and customer satisfaction. The Head of Customer Success will also oversee the entire customer lifecycle, including onboarding, adoption, renewal, and expansion processes.