Tasks

You lead our international customer support team with clarity, trust, and an open ear. You create an environment where people are happy to take on responsibility and share their knowledge with each other.
You identify process bottlenecks before they become problems. Together with your team, you continuously develop our support and ensure that quality is not left to chance.
You keep an eye on key performance indicators without forgetting the person behind them. Because every number tells a story. You just have to look closely.
You work closely with product management, development, and sales. Customer feedback doesn't just get filed away; it's used to improve products.
Even when things get complicated, you remain calm. You handle escalations with composure and find solutions that are sustainable in the long term.

qualification

You have already led a Customer Support or Customer Success team and know that good leadership doesn't mean knowing the answer to every question yourself.
You enjoy seeing people grow and having their backs.
Ideally, you have experience working for a software company that supports products requiring explanation. You understand how important reliable support is for our customers' daily operations.
We are particularly interested in candidates with experience in the hotel industry. Whether in reservations, front office, or revenue management: if you are familiar with the day-to-day operations of a hotel and speak the language of our customers, you would be an excellent fit for us.
You work in a structured manner, think analytically, and make decisions calmly and with sound judgment.

Responsibilities

You lead our international customer support team with clarity, trust, and an open ear. You create an environment where people are happy to take on responsibility and share their knowledge with each other.
You identify process bottlenecks before they become problems. Together with your team, you continuously develop our support and ensure that quality is not left to chance.
You keep an eye on key performance indicators without forgetting the person behind them. Because every number tells a story. You just have to look closely.
You work closely with product management, development, and sales. Customer feedback doesn't just get filed away; it's used to improve products.
Even when things get complicated, you remain calm. You handle escalations with composure and find solutions that are sustainable in the long term.

You have already led a Customer Support or Customer Success team and know that good leadership doesn't mean knowing the answer to every question yourself.
You enjoy seeing people grow and having their backs.
Ideally, you have experience working for a software company that supports products requiring explanation. You understand how important reliable support is for our customers' daily operations.
We are particularly interested in candidates with experience in the hotel industry. Whether in reservations, front office, or revenue management: if you are familiar with the day-to-day operations of a hotel and speak the language of our customers, you would be an excellent fit for us.
You work in a structured manner, think analytically, and make decisions calmly and with sound judgment.