Head of Customer Training Academy at Airbus United Kingdom

Bingen, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

190000.0

Posted On

17 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Financial Management, Project Management, Business Development, Training Strategy, Negotiation, Operational Planning, Safety Standards, Performance Management, Market Development, Problem Solving, Data Analysis, Communication, Leadership, Compliance, Continuous Improvement

Industry

Defense and Space Manufacturing

Description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus – Flexrotor. The Head of Customer Training reports directly to the Head of Programs for Airbus – Flexrotor. Primary Responsibilities: 1. Manage Business Performance of Customer Training Center P&L: 25% The Head of Training is responsible for the financial and business management of the Customer Training Center, including, but not limited to: Recommend and meet P&L financial targets Operational Plan (OP) Act as focal point for customer training business planning (OP/CAPEX/SDP etc.) Propose and execute OP(operational plan) targets, including revenue, profitability, cost control, OPEX, CAPEX, site development/long-term investments. Develop pricing methodology for onsite and offsite courses Pricing: Develop market-competitive pricing methodology for onsite and offsite courses based on internal/external labor rates, Flexrotor- owned aircraft costs, and competitive pricing analysis. Training Asset Optimization: With assets valued in millions of dollars, the Head of Training needs to plan and execute short and long-term asses strategy that meets customer demand while maintaining safe/profitable operations. Instructor Staff: Provide staffing requirements and ensure right instructor skill set and continuity in training based on current and future market demand. Monitor labor productivity rates and set KPIs to meet group-wide benchmark. 2. Manage Operations of Customer Training Center: 25% The Head of Training oversees a team responsible for the day-to-day operations of the Flexrotor Training Academy, including scheduling, billing, and other administrative duties necessary to execute onsite and offsite training. Daily operations: Ensure customer requests, requirements, and demands are aligned with organization availability to schedule training Manage and improve the training catalogue, including content and quotation Promote training offer and engage in regular communication with customers Run weekly New Student Orientation sessions Monitor and analyze customer feedback and provide action plan for addressing customer concerns Monitor Pilot and Technical Instructor productivity and assign training activity Safety: Encourage safety culture in training practices Standards / Methods and Tools Define global training standards and definition of practical tools Ensure effective deployment of the standards with focus on safety Ensure implementations of training tools worldwide People Performance Management: Consolidate and drumbeat performance monitoring; deploy and adjust organization and regional roles and responsibilities; Identify, build expert’s pool and succession planning; share best practices within the training network; ensure team management, engagement, and performance; conduct performance evaluations, recommend salary increases (promotion, merit, and adjustment), transfers, hires, and disciplinary actions (terminations). Ethics and compliance: Ensure team compliance with company ethics and responsible business policies and lead team by example; promote speak up culture, transparency, and team collaboration 3. Support Regional Sales, Marketing and Commercial Programs: 20% The Head of Training is the face of the Airbus - Flexrotor Training Academy to the customer, and builds long-term relationships with Flexrotor operators, Service Centers, key stakeholders and Suppliers. They are expected to build innovative business proposals and new partnership models to assist in new sales, grow services sales and, most importantly, deliver exceptional customer training. Offers / Contracts negotiation: offers/contracts when needed; manage training offers Customer Credits Management: manage training credits pool for all new Flexrotor sales according to CFO & H.O Sales-established process; proactively work with executive-level customer contacts (CEOs, Directors of Maintenance, VPs of Operations, and Chief Pilots) to create annual training plans and communicate run-rates of training credit pools. New partnerships/Business Development: while training credits account for a sizable piece of the annual revenue, the Head of Training must plan and execute sales for the remaining OP target. The Head of Training works with Marketing, Customer Account Managers and advisors to identify target customer groups, develop marketing materials, develop pricing offers and win customer business; the Head of Training also develops new training offers and pricing and writes proposals to secure annual and multi-year contracts. The Head of Training is responsible for long-term business growth strategy and develops partnerships with customers for offsite training, satellite training centers, new training offers, and new tools aimed at securing the future and ensuring that Airbus – Flexrotor (Bingen) remains the premier training center. ● Complex Proposals: o The Head of Training works with Sales and Contracts, as well as subject matter experts on pilot and technician training to put together complex offers and to develop and price training options that meet customer requirements and increase the likelihood of aircraft sales. ● Aircraft Deliveries: o Liaise with COO and Head of Programs to anticipate training needs around aircraft availability/deliveries. 4. Develop and Deploy the Training Strategy and Franchising Model: 15% The Head of Training acts as the focal point for the North America region within Airbus Helicopters Inc. (Training, Simulationand Customer Flight Operations) organization. Ensure development and execution of a training strategy in accordance with Airbus - Flexrotor business goals Allocate & optimize training capabilities Set up new and adapted regional services Ensure deployment of standards, capabilities, tools, training means, in accordance with Airbus - Flexrotor global franchising strategy and expected demand Adapt training offer catalogue and Training Minimum Standards to customer specificities Recommend ways to manage the Network 5. Continuous improvement Cycle: 15% The role of Head of Training would be pivotal in establishing a continuous improvement cycle. It involves systematically gathering insights from aircraft operations, meticulously documenting both successes and areas for enhancement. These operational lessons directly inform revisions to the training syllabus, ensuring it remains current and relevant. The role entails analyzing lessons learned to identify potential improvements to the aircraft design and its various systems, driving engineering changes. Passively collect actionable competitive intelligence through customer interactions and Field Service Representatives' (FSRs) feedback. Other duties as assigned: ● The above is by no means an exhaustive list of duties. Other duties as required by the business may arise. Qualified Experience and Training: Education: Required ● Bachelor’s degree in business or related field or equivalent management consulting, project management and strategy experience required Preferred ● MBA preferred Experience: Required ● Minimum ten (10) years of experience in roles demonstrating increasing responsibilities and customer-facing duties (ex: program management, financial and P&L management, operations, market development or B2B sales) ● Multi-national, cross-cultural team immersion ● Experience formulating and implementing business strategies, market development, organizational optimization and other areas with high impact on the end customer Preferred ● None Travel Required: ● 20% Domestic and International Citizenship: ● Authorized to Work in the US Qualified Skills: Knowledge, Skills, Demonstrated Capabilities: Required ● Comfortable negotiating with and influencing customer senior and executive management ● Comfortable acting as the “face” of Airbus – Flexrotor ● Proven track record of building lasting customer relationships, particularly in aviation services ● Comfortable making decisions impacting $3 million + company assets or investments under complex or ambiguous circumstances ● Project management in fields of aviation and defense a must ● Formulate and execute on a strategic vision and plan, preferably in an international context or high-stakes context such as a P&L ● Strong understanding of financial concepts as they relate to the management of a P&L: revenue, EBIT, elements of cost structure, etc. ● Solutions oriented mentality with excellent problem-solving skills ● Innovative mindset and eagerness to embrace emerging customer requirements, technology trends and regulatory policy to continuously improve Airbus – Flexrotor Training Academy Preferred ● None Communication Skills: Required: ● Ability to communicate effectively in verbal and written form in English ● Exceptional communication skills ● Ability to negotiate with and influence customers in a variety of settings: face-to-face meetings, formal written proposals, written correspondence and other ● Ability to communicate clearly with customers, team members and company executives on progress and resolve conflicts Preferred: ● Proficiency in other languages of the Airbus Group a plus (French, Spanish, German) Technical Systems Proficiency: Required: ● Full proficiency in Microsoft Office suite of products, including Excel, Project, Word, PowerPoint ● Strong data analysis and database modeling skills Preferred: ● Experience with Enterprise software (Salesforce, others) a plus Complexity of the Role: Level of Decision Making: ● This position requires highly complex decision-making capacity because the Head of Training has a customer-facing role, while also managing day-to-day operations and coordinating with VP, Director and Manager-level co-workers across multiple Airbus Helicopters departments on a regular basis ● The HO Training must be able to manage, influence and motivate a complex set of stakeholders who may or may not have any reporting lines to the Head of Training across both regional organizations, as well as Airbus Helicopters central organization. For example, he/she must liaise between technical training experts, financial managers, sales managers, and proposals-development personnel to prepare competitive aircraft proposals, which often include multi-million, multi-year training services components ● Comfortable making decisions impacting $3 million + in company assets or investments under complex or ambiguous circumstances ● The HO Training will often make difficult decisions about personnel, including developmental goals, disciplinary actions and conflict resolution Organizational information: Direct Reports: Is this a people manager? Yes # of Exempt Reports: 2 currently Job Dimensions: The Head Customer Training has a complex set of duties: ● Delivering a superior customer experience ● Business development and customer relationship management at the executive (CEO, CFO), senior management (Director of Maintenance, Director of Aviation Ops), and trainee level ● Managing complex organization of direct reports, spanning administrative and highly technical duties ● Managing daily operations to train dozens of students by coordinating instructors and aircraft availability ● Training sales strategy in coordination with Sales and Programs to address all customer training needs ● Pricing and supporting standard proposals development for New Flexrotor sales, ensuring that training is a value-added service that helps to sell our aircraft ● Pricing and supporting complex proposal development for all non-standard training, including but not limited to long-term recurrent training programs, training programs established in conjunction with local and international training partners, etc. ● Managing the execution of commercial and military contracts ● Managing assets to ensure training meets customer needs on existing and new helicopter types in a cost-efficient manner ● Ensuring compliance with safety and quality standards ● Increase annual revenue to meet OP targets even during a time of reduced new helicopter sales and reduced military training at AHI/AHCA ● Offsite and onsite training ● Coordination with other Training Centers under the Airbus Helicopters umbrella Nature of Contacts: ● High frequency of customer contact, verbal and written negotiation on contracts or business development initiatives. ● Involved, negotiation type Communication on a daily Basis with internal and external parties Physical Requirements: ● Onsite or remote: 80% Onsite ● Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports. Daily ● Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on flight line and helipads including safety warnings or alarms. Daily ● Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily ● Equipment Operation: Able to use personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors. Daily ● Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily ● Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily ● Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. occasionally ● Sitting: able to sit for long periods of time in meetings, working on the computer. Daily ● Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving or in a/c storage compartments. Daily ● Standing: able to stand for discussions in offices and for long periods during trade shows. Frequently ● Travel: able to travel independently and at short notice. Frequently ● Climbing: able to climb stairs. Daily ● Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily ● Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site ● Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Salary range: Based on the required profile: $150,000.00 - $190,000.00 per year, depending on the candidate's experience. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. The Company reserves the right to revise, change and/or modify job duties, responsibilities or working conditions as the need arises, with or without advance notice. Employment with the Company is at-will. This position description and the statements contained within it do not create any contractual rights between the Company and its employees, either express or implied. As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Aerovel Corporation Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Training support & services ------ Job Posting End Date: 02.20.2026 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. 👉 Learn more

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Head of Customer Training is responsible for managing the business performance and operations of the Customer Training Center, ensuring alignment with customer needs and organizational goals. They also support regional sales and marketing efforts while developing and deploying training strategies.