Head of CX Enablement at Asana

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

254000.0

Posted On

15 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enablement, Learning & Development, Customer Success, Coaching, Performance Management, Data Analysis, Executive Communication, SaaS, Team Leadership, Behavior Change, Stakeholder Management, Program Development, Knowledge Management, AI Tools, Emerging Technologies

Industry

Software Development

Description

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. Are you a people-first enablement leader who thrives on developing strong teams and driving measurable impact across customer-facing organizations? Do you bring a clear point of view on how enablement should support real behavior change not just knowledge transfer? Are you energized by partnering with senior leaders, setting direction, and ensuring high-quality execution through your team? Asana is looking for a Head of CX Enablement to lead enablement strategy and execution for our global Customer Experience (CX) organization. In this role, you will set the direction for CX enablement, manage and develop a team of Enablement Managers and Instructional Designers, and ensure our post-sales teams are consistently enabled to perform at their best. Our Post-Sales teams include Customer Success, Customer Support, Professional Services, and Renewals. This role sits at the intersection of strategy and execution, with accountability for aligning enablement efforts to CX priorities and driving impact at scale. This role can be based in our SF, Chicago or NYC office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What You’ll Achieve: Set the vision, strategy, and operating approach for CX enablement across Customer Success, Support, Professional Services, and Renewals Lead, coach, and develop a team of Enablement Managers and Instructional Designers, supporting high standards of execution, collaboration, and impact Provide ongoing performance management, career development, and coaching to help team members grow and succeed in their roles Translate CX business priorities into a clear, focused enablement roadmap Partner closely with senior CX leaders to diagnose performance gaps and design enablement approaches that drive measurable behavior change Ensure the delivery of high-quality, scalable enablement programs, including onboarding, role readiness, certifications, and continuous development Establish frameworks, playbooks, and processes that enable consistent enablement across roles, regions, and CX functions Define success metrics and own the measurement of enablement effectiveness, including adoption, performance impact, and business outcomes Use data and insights to continuously improve enablement programs and inform prioritization decisions Oversee learning content, knowledge management, and enablement systems to ensure information is accurate, accessible, and sustainable for day-to-day operations Act as a trusted thought partner to CX and Enablement leadership, influencing decisions through insight, data, and sound judgment About You: You are a seasoned enablement leader who knows how to drive impact through others. You bring strong people leadership skills, a bias toward clarity and execution, and the ability to partner effectively with senior stakeholders. 8+ years of experience in enablement, learning & development, or related roles supporting customer-facing teams 3+ years of people management experience, including managing Enablement Managers and/or senior individual contributors Demonstrated success leading and developing teams through coaching, feedback, and performance management Proven experience translating business priorities into scalable enablement strategies and programs Strong ability to partner with senior leaders and influence without authority Experience defining success metrics and using data to measure and communicate enablement impact Excellent executive communication and presentation skills Experience operating in a SaaS or technology-driven environment Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $194,000-$254,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Responsibilities

Set the vision and strategy for CX enablement across various customer-facing teams while leading and developing a team of Enablement Managers and Instructional Designers. Ensure the delivery of high-quality enablement programs and establish frameworks for consistent enablement across roles and regions.