THE VACANCY

We are looking for a dynamic professional to join our team. This role is crucial in developing and leading our DC client management and retention strategy, ensuring a positive experience for our sponsoring employers.

SKILLS AND EXPERIENCE:

• Experienced in client management within the pensions industry, preferably within a benefits consultancy or DC provider role.
• Proven leadership skills with the ability to develop and implement strategic initiatives.
• Engaging communication, relationship management and interpersonal skills.
• Expert knowledge of DC pension schemes including legislative and governance issues affecting DC pension schemes.
• Understanding of the DC investment market and opportunities.
• Ability to analyse data and provide clear, high-quality reporting & presentations.
• Proactive approach to identifying and creating additional revenue opportunities.
• Commitment to maintaining high standards of service delivery and client satisfaction.

• Develop and proactively manage all aspects of TPT’s DC client management service.
• Lead the DC client retention strategy, working with our team of client relationship managers on proactive engagement to prioritise key clients and extend our coverage to a wider client base.
• Lead all DC client engagement projects.
• Support new business opportunities, presenting to prospects and managing client relationships for new TPT DC schemes.
• Lead as subject matter expert on the DC proposition and technical issues.
• Implement improvements to TPT’s DC service proactively and based on customer feedback.
• Develop and enhance high-quality DC client reporting material.
• Maintain profitability and identify additional revenue opportunities for DC clients.
• Lead the development of Client Relationship Managers (CRMs) on DC engagement.
• Ensure all services are delivered in accordance with policies and governance framework.