ABOUT CTI

At CTI, innovation is at the heart of everything we do. As leaders in our field, we strive to deliver exceptional, custom-tailored solutions that drive success for our clients. Our expert team combines industry insight with cutting-edge technology, ensuring that we not only meet expectations but exceed them.
We’re committed to fostering an environment where creativity flourishes, and collaboration thrives. By embracing the challenges of a dynamic global market, we aim to set the standard for excellence and integrity in our industry. If you’re passionate about making a difference and advancing your career with a team that values professionalism and innovation, CTI is the place for you.

WHAT EXPERIENCE YOU NEED TO BE SUCCESSFUL

• Proven Delivery Transformation Experience: Demonstrable experience in turning around delivery operations within a business, optimising processes, improving client outcomes, and driving sustainable growth and efficiency.
• Proven Experience Developing Talent: Track record of nurturing and developing high-performing teams, with a focus on mentoring and building talent to drive both individual and organisational success.
• Exceptional Multi-tasking & Adaptability: Proven ability to juggle multiple high-priority tasks effectively, while managing changing demands and priorities with ease.
• Meticulous Attention to Detail: A keen eye for detail, ensuring accuracy and excellence in all aspects of project delivery, from strategy through execution.
• Self-Motivated & Results-Driven: Demonstrates an unwavering drive to deliver high-impact results, with the ability to work independently and take initiative in dynamic environments.
• Strong Communication & Leadership: Outstanding verbal and written communication skills, with the ability to clearly articulate complex ideas and foster collaboration across teams and stakeholders at all levels.
• Stakeholder Management Expertise: Extensive experience in managing and building relationships with key stakeholders, ensuring alignment on project objectives and delivering successful outcomes.
• Highly Organised: Exceptional organisational skills with the ability to manage complex workflows, timelines, and resources efficiently to meet critical deadlines.
  We’re challenging the ‘Gender Confidence Gap,’ which suggests that individuals will only apply for a job if they meet 100% of the criteria. Some of our best hires didn’t check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply!
  Learn more about our commitment to equality, diversity, and inclusion here.

THE ROLE

The Head of Delivery is a senior strategic leader responsible for transforming and optimising the delivery function across the business. This role ensures operational excellence, scalability, and continuous improvement in project execution, balancing efficiency with high-quality client outcomes.
With a key focus on process transformation, talent development, and commercial performance, the Head of Delivery will lead a significant review and upgrade of delivery methodologies, embedding best-in-class frameworks to drive consistency, agility, and effectiveness. They will also be responsible for mentoring and developing a high-performing delivery team, ensuring the organisation is equipped with the skills and leadership necessary for long-term success.
This role directly influences project profitability, client satisfaction, and organisational growth, working closely with senior leadership and department heads to integrate delivery excellence across all disciplines. The Head of Delivery will also play a crucial role in aligning delivery strategy with business objectives, identifying opportunities for innovation, and ensuring CTI Digital remains at the forefront of digital project execution.
Reports to: CEO