JOB DESCRIPTION

Reporting to the Director of Digital, the Head of Delivery is pivotal in the successful delivery of IBCA’s strategy and service development and ensuring effective IT support to the organisation.
The role will be responsible for ensuring the effective delivery of the Infected Blood Compensation Scheme to agreed design and technical standards working alongside the Head of Product and Chief Technical Officer. The Head of Delivery will be leading multiple teams with product, design and technical expertise working alongside operational and data specialists to deliver this incredibly important service in a user centred way, at pace.
The Head of Delivery will engage with all areas across the organisation and beyond to collaboratively agree and communicate our service level plan. They will ensure that the correct structures and ways of working are in place across the digital teams to have comprehensive and aligned planning across teams which meets the roadmap, is developed collaboratively and in line with Government Service Standards, is effectively broken down to provide delivery confidence and is trackable to enable teams and leadership to follow progress ensuring quality and pace.
They will also ensure we have a clear IT strategy in place at an organisational level and work closely with CO Digital to leverage this support in a mutually beneficial way.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES

Agile Programme Management: Ensuring clear models and structures and tools in place to enable multi-team working against a single service plan and backlog. Providing direction of approach, consistent tooling, coaching and consistent formats to support effective planning, breakdown of work, reporting and ensuring the embedding of agile practices such as retrospectives and sprint planning.
Commercial and Financial management supporting value for money and managing multiple supplier relationships.
Keeping a Focus on Outcome Delivery: Working with Head of Product and Chief Technical Officer to jointly assure digital development plans to ensure these are aligned to the roadmap, achievable and clearly communicated. Ensuring that all elements of service delivery, including operational readiness and supporting guidance, are included and tracking progress to manage risks to delivery.
Digital Leadership: Direct leading of the delivery roles in the Digital and IT teams. Ensuring all digital teams work in alignment to the single service roadmap and balancing quality and pace of delivery and that the work is visible and well reported to enable effective risk and dependency management and provide clear views against progress.
Stakeholder Engagement: Working in close collaboration with teams across IBCA and wider stakeholders to ensure clarity of plans and buy-in to digital delivery and IT strategies.
Embedding Agile Approaches: Supporting the development of an agile and service orientated mindset across the whole organisation. Ensuring visual and open working standards and advocating for test and learn approaches. Embedding and ensuring adherence to government service standards across digital teams.
IT Strategy and Provision: Ensuring effective provision of IT infrastructure, hardware and software through a coherent strategy. Liaising with IBCA teams to understand and forecast requirements and managing commercial arrangements and working with CO Digital partners to put these in place to agreed levels.