Key Responsibilities:

• Lead and develop the Delivery Management Practice, driving consistency, governance, and best practice.
• Provide executive oversight across complex programmes, projects, and service contracts.
• Own portfolio performance including delivery quality, customer satisfaction, revenue, forecasting, and risk management.
• Act as a senior escalation point for customers, stakeholders, and delivery teams.
• Coach and develop Delivery Managers, building a high-performing delivery function.
• Drive organisational change, process improvement, and adoption of modern delivery tools and technologies.
• Work closely with commercial, technical, and operational teams to ensure successful customer outcomes.
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Key Responsibilities:

• Lead and develop the Delivery Management Practice, driving consistency, governance, and best practice.
• Provide executive oversight across complex programmes, projects, and service contracts.
• Own portfolio performance including delivery quality, customer satisfaction, revenue, forecasting, and risk management.
• Act as a senior escalation point for customers, stakeholders, and delivery teams.
• Coach and develop Delivery Managers, building a high-performing delivery function.
• Drive organisational change, process improvement, and adoption of modern delivery tools and technologies.
• Work closely with commercial, technical, and operational teams to ensure successful customer outcomes.
•