Head of Design Center Operations at Evismart

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Performance Metrics, Throughput Optimization, Cycle Time Management, Work-in-Progress Control, Load Balancing, Quality Assurance, Leadership, Manufacturing, Healthcare Operations, Fulfillment, Logistics, Delivery Services, Batch Processing, System Design, Process Improvement

Industry

Software Development

Description

Head of Design Center Operations Manila | On-site | Two-shift production operation We run a 200+ person design center that functions as a production system, not a service queue. Work arrives in batches, moves through defined stages, crosses shift boundaries, and must deliver on strict turnaround times with minimal rework. This role exists to make that system predictable, measurable, and calm. What You Will Own End-to-end performance of a two-shift operation Throughput, cycle time, and true work-in-progress (not surface-level dashboards) Shift handoffs that do not depend on individual ownership WIP limits and load balancing based on capacity, not pressure Operating discipline that produces boring, repeatable days How You Think You optimize flow, not individual effort You expect metrics to be wrong until proven otherwise You enforce limits even when exceptions seem convenient You design systems that work without constant escalation You value predictability over heroics Background That Fits Large-scale operations with batch or wave-based intake Environments where work moves through multiple stages and quality gates Direct accountability for delivery metrics, not customer sentiment Experience leading 100+ people through managers across shifts Typical matches include manufacturing, healthcare operations, fulfillment/logistics, and delivery-oriented shared services. Backgrounds That Do Not Translate Well Roles centered on real-time demand, individual conversations, or exception-driven workflows Operations optimized primarily around responsiveness, flexibility, or subjective outcomes Environments where escalation is the primary control mechanism Non-Negotiables On-site in Manila — this is a hands-on, floor-level leadership role Two-shift accountability — success requires visibility across both shifts Choosing ownership over compensation optimization — candidates motivated primarily by short-term pay movement will not succeed here Success Looks Like Work moves without waiting for people to return WIP is visible, controlled, and declining Late deliveries become rare, not normal Leadership spends less time intervening and more time observing If you recognize yourself in this description, you’ll likely do well here. If not, this role will feel restrictive.

Responsibilities

You will oversee the end-to-end performance of a two-shift operation, ensuring predictable and measurable outcomes. Your focus will be on optimizing flow and maintaining operating discipline to achieve strict turnaround times.