Head of Digital Experience, Global Technology Services - Mobility at S&P Global

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Workplace, End-User Computing, IT Service Delivery, Global Teams Leadership, Helpdesk Operations, Collaboration Platforms, Endpoint Management, Global IT Service Delivery, Executive Communication, Stakeholder Management, Security Compliance, Cultural Awareness, Vendor Management, Budget Management, Operational Excellence, Accessibility

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 13 S&P Global Mobility The role: Head of Digital Experience About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. Position Overview: The Team: The Head of Digital Experience owns the end-to-end employee technology experience across a geographically distributed, global workforce. This role ensures end-user devices, support services, collaboration platforms, and workplace technologies deliver a consistent, reliable, and intuitive experience, regardless of location, time zone, or work model. Responsibilities and Impact: This leader is responsible for scaling digital workplace capabilities globally while balancing standardization and regional needs, improving productivity, satisfaction, and operational efficiency across the enterprise. Global Digital Experience Strategy Define and own the global digital workplace and end-user experience strategy Establish global standards, service models, and experience principles Ensure consistent employee experience across regions while enabling local flexibility Use data and feedback to continuously improve global employee technology experience Partner with HR, Security, Facilities, and business leaders on onboarding/offboarding End-User Devices & Workplace Technology Own global end-user computing strategy (laptops, mobile devices, peripherals, VDI) Define global device standards, lifecycle, procurement, and refresh programs Lead conference room and workplace technology across offices worldwide Ensure reliable hybrid meeting experiences across regions and facilities Global Helpdesk & Support Operations Lead a global, follow-the-sun end-user support model (Tier 1–3) Establish global SLAs, XLAs, and service performance metrics Standardize support processes while accounting for regional requirements Drive self-service, automation, and shift-left strategies at scale Collaboration & Productivity Platforms Own global collaboration and productivity platforms (Microsoft 365, Teams, Zoom, Slack) Define governance, lifecycle management, and usage standards globally Drive adoption, training, and best practices across diverse regions and cultures Partner with Security and Compliance on data residency and regulatory requirements Global Enablement & Change Management Partner with HR, Security, Facilities, and business leaders on global onboarding/offboarding Leadership, Vendors & Financial Management Lead and develop globally distributed teams and regional leaders Manage global vendor relationships and strategic partnerships Own global budgets and cost optimization for end-user technology Drive operational excellence and service consistency worldwide Ensure accessibility, inclusivity, and usability for a diverse global workforce What We’re Looking For: Basic Qualifications: 10+ years of experience in digital workplace, end-user computing, or IT service delivery 4+ years leading global teams across multiple regions and time zones Proven experience running global helpdesk and end-user support operations Deep expertise in collaboration platforms (M365, Teams, Zoom, Slack) at enterprise scale Experience with endpoint management at scale (Intune, Jamf, Workspace ONE) Experience supporting thousands of employees across multiple countries Strong understanding of global IT service delivery models Experience balancing standardization with regional autonomy Calm, decisive leader in high-volume operational environments Strong executive communication and stakeholder management skills Understanding of global security, privacy, and data residency considerations Experience in large, multinational enterprises Familiarity with global ITSM platforms and processes (ServiceNow, Jira Service Management) Global mindset with strong cultural awareness Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. Location: This role requires onsite presence three or more days a week in our Centreville, VA, Southfield, MI or Columbia, MO location About S&P Global Mobility At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit www.spglobal.com/mobility. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Head of Digital Experience is responsible for scaling digital workplace capabilities globally and ensuring a consistent employee technology experience. This includes managing end-user devices, support services, and collaboration platforms across a global workforce.