JOB DESCRIPTION:

TD Bank is committed to delivering engaging, impactful, and convenient digital experiences for our retail banking customers. We are seeking an innovative, inspiring, and transformational digital leader to join our Digital Business team as the Head of Digital Go-to-Market (GTM).
This executive will build and lead a new high-performance team focused on accelerating digital growth across new customer acquisition, increasing engagement and retention, and deepening relationships with our North American retail banking consumers.
The ideal candidate will bring deep expertise in digital banking or e-commerce growth, a proven ability to lead performance-focused teams, and a sharp understanding of how to align customer needs with digital experiences that drive loyalty, share of wallet, and business impact.

EDUCATION & EXPERIENCE:

• Undergraduate degree required; Post Graduate degree is an asset
• 10+ years related experience required in Banking, financial services, or eCommerce
• Working knowledge of financial services industry an asset
• Ability to lead and direct a diverse team; Ability to develop and retain the human resources necessary to achieve business results
• Proven ability to impact and influence senior executives to achieve desired business outcomes
• Creative, out-of-the-box thinker, with strong conceptual and problem solving skills
• Ability to think strategically and implement tactically
• Strong technology product development and management expertise
• History of making an impact, developing and executing on strategies with specific tangible goals and delivering superior results in both the short and long term
• Proven ability in leveraging deep subject matter expertise to develop and deploy a vision and align others to that vision. Is known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision
• Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input but remain objective to reach the right outcome - ability to stay resilient under pressure and make decisions
• Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence
• Demonstrated willingness and aptitude to rapidly learn how to build best-in-class online customer experiences
• People leadership is key in this function - both the ability to effectively work in teams across the Bank

PREFERRED QUALIFICATIONS:

• 10+ years of progressive experience in digital banking, fintech, or e-commerce, with a strong emphasis on digital growth, acquisition, and engagement
• MBA or advanced degree in Business, Marketing, or a related field is a plus
• 5+ years of experience leading go-to-market teams, with proven success in developing customer-centric digital campaigns that drive measurable business impact
• Deep understanding of digital channels (web, mobile, paid media, owned assets), online merchandising, and funnel optimization
• Visionary, hands-on leader who has built and scaled high-performing, KPI-focused teams
• P&L ownership experience and a sharp focus on ROI and business outcomes

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details