Job Requisition ID: 165783
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL

• Suitable university business qualification (Min Degree level)
• Extensive knowledge and experience in Marketing, especially Digital Marketing
• Deep understanding of marketing tools, solutions, and data, including Google Analytics 360 and GA4
• Expertise in Marketing, Digital, CRO, and Online Analytics
• 10+ years of experience in Customer Experience and product management.
• 5+ years of experience with digital technologies and managing teams of product managers/owner

OVERVIEW OF THE ROLE

The Head of Digital Products & Customer Experience will drive the growth of the business by focusing on consumer insights, customer experience design, and data-backed decisions. This role is critical in delivering best-in-class digital end-to-end customer experiences, from ideation to go-to-market and beyond. You will be responsible for planning and enabling a strategic roadmap for agile web and digital development, integrating CX design, data analytics, and digital/marketing automation.

WHAT YOU WILL DO

• Define and develop the framework and operating model of the Digital Product & CX
• Lead and manage a team of high-performing product managers through the product lifecycle and development processes
• Develop product management talent and link business objectives to the team’s quarterly and annual goals
• Communicate the product vision and drive different teams to a common goal
• Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
• Manage and coordinate cross-product dependencies across the Automotive division
• Evangelize the product vision and educate stakeholders and internal teams on new feature capabilities
• Support sales teams in pre-sales, sales, and after-sales technical and go-to-market discussions
• Foster a team culture of innovation, creativity, and thinking outside the box