Head of E-Commerce, Europe - 12 Month FTC

at  AESOP Corporate

HEAD OF E-COMMERCE, EUROPE | LONDON | 12 MONTH FTC

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

WHAT WE ARE LOOKING FOR

· Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
· Commitment to fostering an inclusive and psychologically safe work environment
· Significant e-commerce or omni-channel experience
· Proven hands-on experience within an e-commerce team and direct experience managing a team
· Experience managing 3rd party digital partnerships, notably Amazon.com
· Previous experience in a similar role within an ecommerce or sales environment
· Strong commercial acumen, analytical and reporting experience with meticulous attention to detail
· Contributes and leads meetings with confidence, direction, and clear actionable outcomes
· Thrives in a fast paced and growing environment
· Proactive, action-orientated, and committed to delivering results consistently
· An ability to manage teams with autonomy and drives results through team delegation and collaboration
· Comfortable managing multiple responsibilities, refining priorities and ensuring team alignment
· Is nimble in the face of challenge and approaches problems with a confident and solution-orientated mindset
· Proficient in Google Analytics and Excel (i.e. - VLOOKUP & pivot tables)

This is an exciting opportunity to join the Aesop business as we embark on a period of growth and innovative digital transformation. We are looking for a Head of E-Commerce, Europe to provide strong leadership, and a seasoned commercial and problem-solving mindset. Reporting to the General Manager, Europe, this role operates as part of the extended Global Digital leadership team and directly contributes to Aesop’s omnichannel strategy.
As the regional lead for the online channel, you will be responsible for driving Aesop Europe’s online growth strategy, roadmap, investments, and channel mix. This will be achieved by analysing and communicating performance to cross-functional stakeholders, understanding trends, and identifying opportunities for CX optimization. Working in collaboration with regional and global functions to drive improved customer and commercial outcomes in areas such as digital marketing, digital product, and customer experience.
Role responsibilities include, but not limited to –
· Manage and support the Online Customer Service & Content Management, providing leadership, empowerment, and growth.
· Drive Regional Aesop.com strategy and 3rd Party digital, including proposal of new channel and wholesale revenue opportunities, to enable customer experience and commercial growth.
· Contribute to implementation of in-store digital services and creation of an elevated channel agnostic customer experience.
· Understand and contribute to the depth and breadth of the wider Aesop business, and how the online channel operates to support our broader omnichannel strategy.
· Analyse site performance metrics and trends alongside Customer Relationship Manage and to deliver relevant product performance and customer behavior insights.
· Work in close partnership with Marketing to inform the regional marketing calendar with a focus on digital growth initiatives.
· Partner with The Head of Digital Product to influence the roadmap and future investment that enhance the Consideration, Purchase and Retention journeys and deliver strong commercial outcomes.
· Deliver the Customer Service vision for the function that aligns with the digital channel and wider business priorities.
· Manage the merchandising and content strategies for the region, including tactical activations to enhance CX.
· Lead reporting and analysis where required to support insight.
· Define and innovate the homepage structure and strategy for all three language market sites in partnership with marketing.
· Define and innovate the SEM page strategy for four languages and 9 market sites - UK, DE, FR, ES, IT, CH, DK, SE, and NO in partnership with marketing.
· Define service, offering and promotion strategy in partnership with marketing.
· Manage internal communication of all services, offerings & promotions.
· Lead the merchandising planning and strategy in collaboration with Global Digital team.
· Support the updating of regional marketing planners and trackers in accordance with planned and executed work.
This is a full-time position operating with a hybrid working pattern, including three days per week based at Aesop’s Global Head office in London Bridge. This is a fixed term contract for 12 months.