POSITION OVERVIEW :

The Head of EMEA Account Management will be responsible for leading and driving the strategic direction of account management across the EMEA region. This role will focus on building strong relationships with key clients, ensuring customer satisfaction, and maximizing revenue growth. The ideal candidate will have a deep understanding of the commercial landscape, exceptional leadership skills, and a proven track record in account management.

SKILLS & COMPETENCIES:

Outstanding verbal and written communication abilities for articulating complex concepts and engaging effectively with diverse stakeholders. Strong analytical skills that facilitate innovative solutions to address client challenges and support organizational growth. Commitment to coaching and developing talent within the team, fostering a culture of high performance and continuous improvement. Strong understanding of revenue drivers in the Market Intelligence Commercial landscape and Client needs, especially in context of the region. Ability to model and instill a customer-focused mindset within the team, ensuring alignment with client expectations and delivering exceptional service.
Why Join Us? This is an exciting opportunity to lead a dynamic team and make a significant impact on our business in EMEA. If you are a strategic thinker with a passion for client success and a proven ability to drive results, we invite you to apply.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 15
Head of EMEA, Division Account Management

KEY RESPONSIBILITIES:

Develop and implement the EMEA account management strategy aligned with the overall commercial objectives of the organization. Cultivate strong relationships with key clients and stakeholders to understand their needs and drive engagement. Act as the primary point of contact for major accounts, ensuring their expectations are met or exceeded. Inspire and direct a large team of Account Managers in the region, to elevate client engagement and achieve performance in relation to retention and growth​. Oversee a diverse portfolio of regional accounts, driving growth and retention of the MI Book of Business in the region of ~$1.1 Bil. Identify opportunities for upselling and cross-selling within the existing client base to drive revenue growth. Regularly review performance against targets and implement corrective actions as necessary. Stay informed about market trends, competitive landscape, and industry developments to inform strategic decisions. Provide insights and feedback to senior leadership regarding market opportunities and challenges. Work closely with other departments, including product development, marketing, and customer support, to ensure a cohesive approach to account management. Conduct comprehensive account reviews, utilizing analytics to identify opportunities for expansion and improvement.​ Establish and nurture strong relationships with the Account Management leadership team, driving collective success & collaboration across the function.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.