Head of Employee Services Operations at Sigma-Aldrich Chemicals Private Limited

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Capabilities, Stakeholder Management, Business Acumen, Service Management, Customer Orientation, Process Excellence, Project Management, Change Management, Data Analytics, HR Operations, Employee Engagement, Compliance, Digital Transformation, Performance Management, Intercultural Management, Innovation

Industry

Biotechnology Research

Description

The holder of this position is responsible for providing strategic and operational leadership to the India Employee Services organization, ensuring high-quality HR service delivery across multiple domains while driving innovation, efficiency, and excellence. Key Accountabilities: Lead and empower the Employee Services team to deliver outstanding support to internal customers through effective goal setting, coaching, and performance management. Foster a culture of engagement, accountability, and continuous development. Oversee service performance and productivity across all teams; analyze KPIs and metrics to identify improvement opportunities. Initiate and execute quality, automation, and transformation projects to enhance service delivery and scalability Champion employee experience within Employee Services by driving participation and follow-through on Employee Engagement Survey (EES) insights, ensuring consistent action planning and visible improvement. Strengthen partnership with business and functional stakeholders by understanding needs, co-creating solutions, and driving measurable outcomes. Promote process simplification, digital enablement, and data-driven decision making. Act as a change catalyst—model and encourage a growth mindset, inspire innovation, and lead the organization through change aligned with enterprise transformation priorities. The India Employee services team is made up of 4 sub-teams including 1. Global HRIS: System Governance: Oversee HRIS implementation, maintenance, and compliance. Process Automation: Enhance HR operations through automation, analytics, and digital transformation. Data Integrity & Security: Ensure accuracy, security, and compliance of HR data across all regions. Stakeholder Collaboration: Attending MBRs/QBRs and process KPI review meetings Vendor Management: Managing the Payroll vendor User Experience & Training: Improve system usability, training, and support to enhance adoption and efficiency. Projects: M&A execution support in terms of payroll processing and data stewardship 2. HR Reporting Operational HR reporting using various source systems (mainly SAP SuccessFactors) 3. HR Data Stewardship Oversee the integrity and accuracy of HR data across various systems and platforms. Contribute to data governance initiatives to enhance data reliability and compliance. Expand service offerings to data domains beyond HR Ø Data Cataloging (incl. Zeenea tool) Run the data cataloging process using Zeenea to ensure easy data discovery. Collaborate with data owners to document metadata and data lineage for enhanced transparency. Regularly update the catalog to reflect changes in data sources and structures. 4. Data Quality Management (Excel, Tableau, Palantir Foundry) Establish data quality metrics to monitor and improve data accuracy and consistency. Utilize tools like Excel, Tableau, and Palantir Foundry to perform data validation and cleansing. Conduct regular audits and assessments to identify and rectify data quality issues. Proactively collaborate with various stakeholders in data quality issue resolution 5. Data Product and Asset Management on Palantir Foundry, incl. access mgmt. Manage the lifecycle of data products, from creation to retirement, ensuring alignment with business needs. Administer user access controls and permissions within Palantir Foundry to safeguard sensitive data. Collaborate with IT and security teams to enforce data governance and co 6. Data Privacy and Retention operations, incl. running deletion cycles Implement and monitor data retention policies in accordance with legal and regulatory requirements, as a joint effort with data owners. Coordinate and execute regular deletion cycles to ensure compliance with data privacy standards. 7. Data Access Requests in GDPR context Process and manage data access requests in compliance with GDPR and other applicable regulations. Liaise with legal and compliance teams to ensure all data access requests are handled appropriately. 8. Payroll, Benefits, Taxation & related Compliance (India): Payroll Execution/Ops: Lead end-to-end payroll operations, ensuring accuracy, timeliness, and compliance with Indian labor laws. Benefits & Compensation: Manage statutory and voluntary employee benefits to enhance employee well-being and engagement. Taxation & Statutory Compliance: Ensure adherence to Income Tax, PF, ESIC, Gratuity, PT, and other regulatory requirements. Audit Participation: Participate in internal and external audits, provide necessary explanations and documentation. Process Optimization: Drive automation, efficiency for seamless payroll and benefits administration. Stakeholder Collaboration: Engage with HR, Finance, Legal, and government authorities for compliance and regulatory updates. Employee Experience: Enhance payroll and benefits delivery to drive transparency, satisfaction, and trust. 9. Employee Lifecycle Operations (India): End-to-End HR Operations: Oversee the entire employee lifecycle, from onboarding to exit, ensuring seamless processes. Onboarding & Integration: Drive efficient new hire onboarding, documentation, and compliance with regulatory requirements. Employee Records Management: Ensure accurate, secure, and compliant maintenance of HR data and personnel records including cases related to data update owing to internal/global mobility and role changes. HR Service Excellence: Optimize employee query resolution, self-service platforms, and process automation for efficiency. Exit & Offboarding: Manage smooth offboarding, full & final settlements, and compliance-driven clearances. 10. Training and Consultancy (India, Poland, Philippines): Strategic Leadership: Shape the vision for L&D, engaging with stakeholders and executives across Global Enterprise Solutions and Enabling functions. Team Management: Lead and manage the People Development Partners (PDP) and trainers to ensure the delivery of high-quality, compliant services. Performance Monitoring: Track productivity and performance against KPIs, implementing improvement measures as necessary. Operational Efficiency: Drive process transformation and standardization in collaboration with BPE L&D, enhancing service delivery through qualitative and quantitative feedback. Stakeholder Engagement: Build strong relationships with internal clients, external providers, and senior stakeholders, addressing concerns and gathering feedback. Growth Initiatives: Identify and pursue growth opportunities for L&D services, including the development of new training delivery services. Integration Support: Facilitate the integration of learning services from newly acquired scopes into the existing pipeline. Work Experience 15+ years in HR leadership roles within corporate or consulting environments Experience in the pharmaceutical, life sciences, or technology industries preferred International exposure with proven ability to collaborate across geographies and leadership levels Demonstrated impact in capability-building and transformation initiatives Experience working with HR stakeholders at country, regional, and global levels Proficiency in HR tools, learning administration systems, and data analytics Track record of leading diverse global teams Competencies & Skills: Excellent leadership capabilities Excellent stakeholder management skills incl. business partnering Business acumen and entrepreneurial thinking Service Management background Excellent customer- and experience orientation Experience in matrix organizations Strong Process Excellence Skills (Performance Management, Continuous Improvement) Strong intercultural & virtual team management skills Strong project management skills Strong communication, change management and influencing skills Strong advocacy for future orientation and new approaches Very good understanding of HR, Finance, Procurement and IT processes and impact, also GBS global trends and benchmarks Fluent in English language

Responsibilities

The Head of Employee Services Operations is responsible for providing strategic and operational leadership to the India Employee Services organization, ensuring high-quality HR service delivery across multiple domains. This role includes leading the Employee Services team, overseeing service performance, and driving innovation and efficiency in HR operations.