YOUR MISSION:

At Parloa, we make AI-powered customer interactions as easy as talking to a friend. We aim to empower enterprises with highly skilled AI agents that engage in natural, personalized conversations with every customer.
To achieve this, we are building a world-class Product Platform that enables our AI-driven experiences to scale, adapt, and deliver seamless interactions at every touchpoint. This platform already is the heartbeat of our users’ conversations, and will be increasingly used by other teams at Parloa and by our partners.
We are looking for a Head of Product Platform to lead and scale multiple engineering teams and their managers, driving the technical strategy, execution, and evolution of our platform capabilities. You will ensure that our AI-powered products are built on a robust, scalable, and developer-friendly foundation, enabling faster innovation and seamless integration with enterprise systems. This cross-functional leadership role requires deep technical expertise, organizational leadership, and strategic thinking to scale a high-performing engineering function.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Lead and develop engineering managers: Mentor and guide EMs across multiple platform teams, ensuring impact, high alignment, execution, and team health.
• Define and execute the platform strategy: Establish a clear technical vision and together with your PM counterpart, iterate over your scope’s roadmap to ensure continuously impactful outcomes.
• Scale platform capabilities: Build highly reliable, performant, and extensible systems that support AI-driven customer interactions at scale.
• Drive engineering excellence: Foster best practices in architecture, operational excellence, reliability, security, and developer experience across the platform teams.
• Cross-functional collaboration: Partner closely with stakeholder teams to ensure platform investments align with company objectives.
• Operational ownership: Drive observability, performance, cost efficiency, and incident response across core platform services.
• Hire, retain, and scale: Attract top talent, build a strong culture, continuously raise the bar of engineering excellence, and structure teams for high autonomy and impact.