At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

REQUIRED SKILLS & ATTRIBUTES

• Have minimum of 3-5 years proven track record of managing a mid to large sized operations team. Proven track record of fostering a positive culture.
• Have a strong level of knowledge of payment processing, merchant services and related procedures and products.
• Have an excellent understanding of the European Regulatory Landscape including the various consumer protection codes, error handling guidelines & rules and payments specific regulations. The Ideal candidate may have received accreditation from a learning body such as the institute of bankers.
• Have a relevant third level qualification in a related discipline.
• Have a deep understanding of operations effectiveness and have a proven ability at owning and evolving operational work queues.
• Able to demonstrate examples of continuous improvement and efficiencies gained.
• Have an ability to drive change across the organization, be able to gather and coordinate multi disciplined teams to solve for problems and execute process improvements and change. Improve operational management systems, processes, and best practices.
• Have strong analysis and an ability to assess impacts through operational reports taken from various feeds / platforms.
• Have an ability to adapt to and integrate new technologies and processes into an existing business.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
  Benefits:
  We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine

• Ensuring the successful operational management of the Errors team, ensuring Service Level Agreement (SLA’s) & Objective’s & Key Results (OKR’s), regulatory timelines and customer expectations are maintained.
• Oversee all work queues/items to ensure that effective operational processes are in place which maximize resources which support efficiency and customers excellence.
• Lead a multi disciplined team of 8 employees across Ireland, Poland and the UK.
• Ensuring the programme is safe and sound from a regulatory perspective and the operational processes are being executed in accordance with the relevant internal policies and procedures and the applicable jurisdictional regulations, codes of conduct, legislations, and laws. The role holder must understand the metrics which govern the programme including risk appetite and the expectations of oversight partners, risk & Compliance.
• Responsible for the ownership, review and maintenance of all team/department policies and procedures in line with Elavon’s standards.
• Work closely with all risk, compliance, and oversight partners, ensure effective relationships and cadences are in place to support all oversight, testing and review functions, each programme is subject to 1LoD and 2LoD oversight, appropriate framework should be in place to support this oversight including testing and credible challenge.
• Be a dedicated point of contact for all error related matters including escalations from all levels of management, oversight functions and operational leadership. Be ready and able to speak to volumes, operational opportunities and challenges, SLA adherence and continuous improvement. Role holder will be required to attend various risk and compliance committees and forums, from time to time, to update groups on relevant key metrics in relation to Errors.
• Drive continuous improvements and change, ensure the team continues to evolve and grow, all opportunities for change should be managed within the defined governance framework with issues, projects or bespoke asks raised as appropriate.
• Root Cause Analysis – Ensure a robust framework is in place to ensure that the Root Cause of all errors is understood and documented, that there is appropriate analysis to identify whether the error is isolated or systemic in nature and whether appropriate procedures and controls are implemented to avoid recurrence.
• Ensuring that error insights are extracted and shared appropriately with the relevant business lines through insightful and ever evolving MIS.
• Customer Management – Ensure that an excellent service is provided to both internal and external customers, role holder should be available to speak and work with customers as required and ensure that an appropriate sense of customers is instilled in the team.
• Be a Global player -as part of the Global Enterprise Complaints & Customer Assurance team ensure to work with peers across other regions and business lines to align where appropriate and support the load balancing of work volumes during peak times.
• Working closely with decision makers on developing the future strategic business direction. Keeping up to date with related business, technical and regulatory developments. Ensuring processes and documentation adhere to the Consumer Protection Code Guidelines at all times