HEAD OF EVENT OPERATIONS- NATIONAL THEATRE

£50,000 per annum plus benefits
NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world-class hospitality destination at the heart of the world’s most iconic theatre is powered by our progressive people-first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leader’s centre stage. Our shared goal is to ensure all food and drink spaces support the NT’s overall values, vision, and culture.

REQUIREMENTS

• Experience: Proven senior-level event management experience, preferably in cultural venues or hospitality.
• Leadership: Strong leadership skills to inspire and develop teams while collaborating with cross-functional partners.
• Organisation: Exceptional attention to detail and organisational skills to manage logistics, staffing, and suppliers.
• Flexibility: Able to adapt and manage multiple events with agility, adjusting hours as needed.
• Safety & Compliance: Knowledge of health and safety regulations, ensuring a secure and compliant environment.
• Financial Acumen: Experience managing budgets, including labour and stock control, to ensure financial success.
• Innovation: A forward-thinker, always looking to improve processes and stay ahead of trends.

PURPOSE

As the Head of Event Operations, reporting directly to the Sales and Events Director, you will be responsible for overseeing the successful delivery of a wide range of internal and commercial events across multiple spaces within the iconic National Theatre. In this leadership role, you’ll drive exceptional results across both quantitative and qualitative KPIs, ensuring the highest standards of service, product consistency, and operational efficiency. You will champion team growth and development, while also playing a key role in advancing our sustainability goals, including supporting our ambitious 2027 Net-Zero transition plan through mindful, impactful decisions. From financial management to operational excellence, your leadership will set the stage for unforgettable events that align with our values and mission

RESPONSIBILITIES

• Event Delivery – Oversee events, manage client communication, ensure compliance, and complete reporting.
• Team Management – Supervise staff, manage rotas, and lead training.
• Health & Safety – Conduct audits, update risk assessments, and oversee compliance.
• Equipment & Logistics – Maintain event equipment, coordinate logistics, and manage venue upkeep.
• Financial Oversight – Control labor costs, stocktakes, and event P&L.
• Stakeholder Management – Build relationships with partners, suppliers, and internal teams.
• Additional Support – Assist sales, drive revenue, and promote sustainability.