Job Introduction

• Head of Events
• 40 hours per week
• Up to £50,000 per annum
• Fulham Pier, Craven Cottage, Stevenage Road, SW6 6HH

Join Fulham Pier as the Head of Events, where you will oversee the daily operations of match days and everyday functions while driving exceptional customer satisfaction and advocacy. You will play a pivotal role in maximising event profitability through strict adherence to packages and effective stock management. Collaborating with internal teams, you’ll ensure seamless service delivery, manage alcohol sales in compliance with our Premises Licence, and uphold the safety and well-being of staff and customers. This role offers the opportunity to grow services that align with client expectations while maintaining budgetary control. If you’re a dynamic leader with a passion for events and a commitment to excellence, we want to hear from you!

• To co-ordinate with Fulham Pier Event and Fulham Pier Sales teams and collaboratively deliver the everyday mode and match day briefing to the FOH team.
• To complete all appropriate paperwork, including the Match Day and Everyday Feedback form, staffing time sheets, Star of the Match nomination and cleaning check sheets.
• To oversee and manage bar operations ensuring that drinks service is as per the agreed package and that any discrepancies with stock are investigated and reported.
• To ensure the aesthetic set up and staffing standards of the event spaces in advance of opening to guests.
• To meet and greet all clients on arrival and ensure that satisfaction checks are made throughout the duration of the lounge opening hours.
• To report any issues in regard to service standards, maintenance and health and safety in a timely manner to the Operations Director.
• To provide on the job training to all hospitality staff members, event space and kitchen familiarisation; health and safety; accident and emergency procedures; customer service; lounge service; COSHH; licensing. To provide completed documentation to the Operations Director.