Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

JOB DESCRIPTION

As the Head of Executive Experience for our Innovation Center in Munich, you will be the strategic leader responsible for bringing ServiceNow’s technology story to life through immersive, high-impact customer experiences. This pivotal leadership role combines strategic thinking with operational excellence to drive the success of one of our eight global Innovation Centers.

• Lead the vision and strategic direction of the Munich Innovation Center, ensuring alignment with global objectives while maintaining local market relevance
• Drive center excellence through leadership of Experience Consultants, fostering a culture of innovation and exceptional service delivery
• Coach and guide our EC’s to be high performing consultants ensuring customer centricity and white glove excellence in all execution
• Architect and orchestrate compelling, technology-driven customer experiences that minimize traditional presentations and maximize hands-on engagement
• Serve as a trusted advisor to senior executives and sales leadership in your region, providing strategic consultation to accelerate pipeline and drive business outcomes
• Oversee the day-to-day operations of our Centers developing playbooks that allow our EEC team to operate in alignment, consistently and at scaleEnsure global consistency across your center to be truly global destination that showcases ServiceNow culture, yet supports your local cultural nuance