Head of Expansion & Customer Success at Blip.pt

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, B2B SaaS, Enterprise Market, Revenue Growth, Client Relationship Management, Leadership, Strategic Thinking, Stakeholder Management, Data Analysis, Market Expansion, Upsell, Cross-sell, Team Development, Adaptability

Industry

technology;Information and Internet

Description

We are looking for a senior professional with a strong track record in strategic Customer Success roles, experienced in managing and growing relationships with large enterprise accounts across the region. This role requires a business-oriented mindset, with a clear focus on revenue growth, customer value generation, and inspirational leadership. Key Responsibilities 1. Business Growth & Market Expansion Drive the expansion of the Enterprise segment across the region; Identify and develop new business opportunities while strengthening relationships with existing strategic clients; Own and lead revenue growth initiatives, ensuring consistent business impact; Act as a key partner to clients, supporting their transformation journeys and maximizing value realization; Report directly to Executive Director EMEA; 2. Customer Success Strategy & Execution Define and execute a scalable Customer Success strategy aligned with business goals; Shift Customer Success from a reactive to a proactive, value-driven function; Ensure retention, expansion (upsell/cross-sell), and long-term customer satisfaction; Leverage data and insights to drive decision-making and improve customer outcomes; 3. Team Leadership & Development Lead and develop a growing Customer Success team, starting with two team members; Coach and empower the team to adopt a strategic, revenue-oriented mindset; Foster a high-performance culture aligned with BLIP’s values; Build capabilities to strengthen customer relationships and market presence; Requirements Proven experience in Customer Success, Account Management, or similar leadership roles within B2B SaaS environments; Strong knowledge of the Enterprise market in LATAM; Demonstrated ability to drive revenue growth and manage complex client relationships; Experience working in fast-growing and dynamic environments; Excellent leadership, communication, and stakeholder management skills; Strategic thinking combined with hands-on execution capability; High adaptability and ability to learn quickly; Fluency in English and Spanish; Nice to Have Experience in AI, conversational platforms, or digital transformation solutions; Portuguese is a strong plus; Strong alignment with BLIP’s culture and values;

Responsibilities

This role is responsible for driving enterprise segment expansion across the region, identifying new opportunities, and owning revenue growth initiatives while acting as a key partner to clients. The incumbent will also define and execute a scalable, proactive Customer Success strategy focused on retention, expansion, and customer satisfaction.