Head of Experience at Star Group

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People leadership, Strategic planning, Operational excellence, Guest experience management, Financial acumen, Health and safety compliance, Stakeholder management, Hospitality management, Team development, Performance metrics, Entertainment programming, Market trend analysis

Industry

Hospitality

Description

Are you someone with an exceptional palate, a strategic mind, and a deep passion for creating unforgettable guest experiences? Do you thrive in a dynamic, multi-site environment where innovation, people leadership, and operational excellence all collide? If so, this role is calling your name. Welcome to Star Group - a hospitality powerhouse and home to some of Aotearoa’s most iconic bars, pubs, and venues. We believe in the power of connection: with our people, our teams, and our guests. As we continue to grow nationally, we’re searching for a Head of Experience to lead the charge. About the role As our Head of Experience, you’ll be the driving force behind guest experience excellence across the Star network - setting the bar and then raising it. Reporting directly to the CEO, you’ll operate at both a strategic and hands-on level to shape our guest experience, deliver standout guest experiences, support your people and support our bold growth ambitions. -Setting the vision and standards for guest engagement, ensuring that every touchpoint exceeds expectations and fosters loyalty. -Overall responsibility and accountability of experience metrics and labour costs across the group, ensuring costs are appropriate whilst not comprising experience. -Leading the development and rollout of activations, and entertainment offerings, tailored to diverse audiences and evolving market trends. -Strengthen leadership cohesion as a key member of the Senior Operations Team -Champion health, safety, compliance, and licensing across all venues. About you We’re after someone who’s: - A natural leader – structured, organised, and able to inspire discipline and excellence in others - A people-first operator – collaborative, supportive, and committed to building capability - Analytical & strategic – able to balance financial acumen with creativity and innovation - Ideas-driven – always curious, always improving, and ready to push boundaries Why join us? At Star Group, you’ll be part of a dynamic, supportive team where your contributions make a real impact. We offer development opportunities, a close-knit and collaborative work environment, and a few perks along the way! Opportunities like this don’t pour often (unlike our taps), so don’t miss your chance to shape the future of our guest experiences at Star Group.

Responsibilities

The Head of Experience will set the vision and standards for guest engagement across the Star Group network while managing operational metrics and labor costs. They will also lead the development of entertainment offerings and ensure compliance with health, safety, and licensing regulations.