IT’S EVERYONE’S STADIUM

Wembley Park and the area surrounding Wembley Stadium has been through a period of significant transformation and is now a thriving London neighbourhood, with an exciting combination of a world class events destination, new homes, iconic venues, great shops and workspaces.
As our operating environment continues to evolve across the Wembley Park Estate and the complexity of our operations and stakeholder relationship and dependence increases, the Head of External Operations will lead operational activities between the Stadium and Quintain (the owners of Wembley Park), LB Brent and the transport stakeholder community to ensure the Football Association’s operational, and commercial interests are protected from and enhanced by the emerging development, whist ensuring the highest levels of public safety and customer experience are maintained.
Please note we have partnered with the team at PSD to support us throughout this process, if you believe that you have the skills and experience set out below, please send a cover letter and CV to thefa@psdgroup.com

WHAT WILL YOU BE DOING?

• Lead the strategic planning and operational delivery of Zone Ex around Wembley Stadium, ensuring a best-in-class safety, visitor and mobility experience, whilst minimising local disruption and maintaining compliance with relevant and forthcoming legislation / guidance, including but not limited to Martyn’s Law and the Guide to Safety at Sports Grounds.
• Contribute to the Wembley Stadium (WNSL) long-term masterplan, identifying areas of future commercial growth, development opportunities within the WNSL footprint, and ensuring the venue remains a world-class destination.
• Lead the strategic and operational relationship with The Leader, Councillors, and senior leadership team at Brent Council to ensure all workstreams are delivered to the mutual benefit of Brent council and the FA.
• Deliver and administer the agreed Estate Management Agreement (EMA) between The FA and Quintain enabling the safe delivery of events at Wembley Stadium.
• Design and deliver the Transport Master plan, identifying the travel options for all client groups, workforce and visitors to the venue, whilst maintaining excellent relationships with senior transport stakeholders.
• Responsibility for all operational planning meetings with all external stakeholders. Manage and coordinate the interface between internal and external stakeholders, and the integration of the Stadium into Wembley Park.
• Deliver a sofa-to-sofa experience for the venue’s audience on match days through detailed coordination and collaboration with all external stakeholders and operators.
• Lead, attend, and arrange as necessary or defined in the EMA, meetings with all relevant parties to consider and review development proposals ensuring key decisions and action points are accurately recorded and agreed between respective parties.
• Represent the Football Association at all design/planning presentations. Ensure proposals are evaluated by subject matter experts to determine any potential commercial, operational or crowd safety issues that require resolution. Collate professional advice and approvals where required to “signoff” on proposals.
• Ensure where required technical reviews are conducted by professional advisers on development proposals and Estate wide works which impact the stadium operations.
• Responsibility to make formal representations to Stakeholders to highlight any issues that generate concerns to the stadium / Football Association (operationally, commercially or on crowd safety grounds). Progress such issues to a satisfactory and mutually agreeable solutions. With support from the relevant WNSL functional area or relevant external body
• Identify and consult with key stakeholders to make them aware of development proposals (including phasing and timelines) to determine operational, commercial or crowd safety issues that need to be resolved to a mutually agreeable situation.
• Represent the Stadium/FA at local resident forums. Manage and coordinate the interface between internal functional areas and the resident groups, enabling operational planning teams to be responsive to the changing requirements of our local residents and the new operating environment.
• Deliver monthly workshops to internal stakeholder groups, providing detailed updates on the Wembley Park development programmes, highlighting areas of opportunity and risk.
• Work with the Internal/External Communications team to prepare any messaging ensuring the integrity and reputation of the Stadium / Football Association is preserved.
• Work with the Events and Tournaments Team to ensure events are planned with all relevant factors accounted for
• Implement all WNSL policies and procedures.
• Executes additional tasks as required in order to meet FA Group’s changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Essential for the role:

• Highly experienced and qualified project manager
• Experienced in major event planning, delivery and incident management
• Experience of multi-stakeholder management in an event and wider estate environment.
• Experience of leading teams to deliver tight and immovable deadlines
• Significant experience in delivering mobility plans and external operations for events, tournaments or venues.
• Experience of budget control and delivering to service specifications
• Proven communication skills and ability to deliver quality written reports
• Accustomed to working with a high level of corporate and public scrutiny.
• Good understanding in Crowd Management and modelling
• Good understanding of current planning law and polic

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional ‘Thank You’ days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility