KEY ACCOUNTABILITIES

• Statutory compliance - Ensure the FM Operational activity complies with all statutory and legislative obligations, relevant laws, regulations, and industry standards related to facilities management.
• FM policies and procedures - Develop and implement the FM function’s technical and compliance policies and standards ensuring they are well-documented, trained effectively, and updated regularly as needed.
• Design and implement a programme of audit and assurance across the Function
• Own the Operation Team’s quality management system, ensuring the team have access to up to date, accurate process, policy and guidance documents.
• Lead the strategic development of the Central Services function, ensuring it meets both current and future demands.
• Own and manage the strategic supply chain plan, focusing on delivering best practices, commercial efficiency, and operational effectiveness.
• Develop, embed, and maintain an effective programme management system to support the efficient delivery of all FM processes, including contractor performance, property inspections, and the management of vacant properties.
• Create and maintain internal reporting systems that provide relevant and timely data. Reporting should support the Operations function in managing service delivery, assuring the business of performance, and evaluating the supply chain.
• Contribute to organisational change and business improvement initiatives, developing and implementing strategies that enhance the efficiency and effectiveness of central services, including through improved technology use.
• Oversee the annual budget planning process and act as the owner of the Central Services budget, ensuring fiscal responsibility and alignment with operational needs.
• Own the Technical roadmap for the Operations team, ensuring that systems are prioritized and coordinated with appropriate internal engagement.

SKILLS, KNOWLEDGE, AND EXPERIENCE

Essential

• Proven experience in technical policy development and implementation, preferably in a leadership role.
• Strong understanding & proven experience of FM regulatory compliance requirements and industry standards.
• Proven experience in designing and implementing a quality management system
• Proven experience in leadership within facilities management or a related industry.
• Attention to detail and a proactive approach to compliance.
• Strong knowledge of relevant laws, regulations, and industry standards.

ABOUT US

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.
Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our ‘Project 1000’ initiative.
Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.
We believe that our differences make us stronger, and we’re committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you’re excited to be part of a company that champions diversity and inclusion but don’t meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.
For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Compan

The FM Operations Team is going through an exciting transformation programme which has seen significant change in both structure and process as we mature our delivery model and we are now increasing our leadership team by recruiting a The Head of FM Compliance & Quality to focus on the strategic development of our central operating model. This role is accountable for developing, implementing, and overseeing the FM function’s technical policies and standards and ensuring that FM Operations adhere to legal, regulatory, and industry standards. With a proven track record of delivering in these key compliance areas, you will lead the strategic development and delivery of our operational central services, the programme management of our FM activity and take the lead on transformational projects which will shape and implement the FM Operating Model. Through the leadership and management of a highly motivated team of staff, you will also ensure the sound day to day running of the Operational function, working alongside the Head of FM Services, to shape and implement the FM Operating model.