Head of Franchising Operations at British Council

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SOP Development, Training Programs, Performance Analysis, Operational Efficiency, Compliance Monitoring, Team Coordination, Stakeholder Engagement, Negotiation Techniques, Communication Skills, Problem Solving, Audit Procedures, Workshop Facilitation, Data Analysis, Regulatory Compliance, Quality Standards, Continuous Improvement

Industry

Non-profit Organizations

Description

1. Standard Operating Procedures (SOP) Development and Maintenance Develop, update, and maintain comprehensive SOPs for all aspects of franchise operations. Ensure SOPs are clearly documented and easily accessible to franchisees. Regularly review and revise SOPs to align with industry best practices and regulatory requirements. Provide ongoing training and support to franchisees and their staff on SOPs and best practices. Develop training materials and conduct workshops and training sessions. Monitor and audit franchise operations to ensure adherence to established standards and procedures. Identify areas for improvement and implement corrective actions to maintain high-quality standards. Conduct regular inspections and audits, review performance metrics, and address compliance issues. Performance Analysis and Improvement Analyse operational performance data to identify trends, areas of improvement, and opportunities for efficiency gains. Prepare performance reports and collaborate with franchisees to develop and implement improvement plans. Implement strategies to enhance operational performance and drive franchisee success. Facilitate the flow of information and feedback to continuously improve operations. Analyses requirements with the sponsor/stakeholders defining the specification with awareness of equality and diversity impact, planning, revising, implementing and evaluating on medium-to-large and/or high risk projects, coordinates a diverse team and handles changes in specification or plan to meet unexpected circumstances. Please ensure your CV clearly demonstrates the following core and role competencies Minimum / Essential: Communicating and influencing (level 4). Uses influencing techniques Uses formal and informal negotiating and motivation techniques to influence others' behaviour and persuade them to think and act differently, while respecting difference of view and culture. Experience in developing and implementing SOPs and training programs. Important Information: Department: English and Exams Contract type: IDC

Responsibilities

The Head of Franchising Operations is responsible for developing, updating, and maintaining comprehensive SOPs for franchise operations while providing training and support to franchisees. This role also involves analyzing operational performance data to identify trends and implement improvement plans to enhance franchisee success.