Job description

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
We are currently seeking a high calibre professional to join our team as a Head of Fraud.

The role is accountable for the end-to-end leadership of Fraud in the Singapore market - this includes Fraud Management, Fraud Operations and Fraud Investigations and is required to work with multiple stakeholders across the region in Retail Product, Channels, Risk, Marketing, Line 2, Legal and Regulatory Compliance.

In this role you will

• Develop and implement the end-to-end proactive and forward-looking fraud strategy for the IWPB business minimizing customer and bank losses
• Engage with regulators, external bodies and industry forums to represent the Bank and help shape industry approach against Fraud and Scams
• Lead regulatory / industry projects on Fraud and work closely with Digital teams to funding and delivery of the projects as needed
• Close engagement with stakeholders across Products, Digital, Distribution, Group and Regional Fraud teams including offshore Fraud operations and 2LOD to ensure effective delivery of fraud controls
• Manage and oversee the offshore Fraud Operations and investigation teams to own the Fraud related journeys end to end
• Deployment of effective customer and staff awareness campaigns on scams and fraud to educate and protect customers
• Ensure efficient and resilient operations of the fraud infrastructure and ongoing engagement with Risk and Products on strategy changes that improve customer outcomes

Requirements

To be successful you will need

• Strong fraud management experience, having delivered fraud enhancements which have realised their goals
• Experience delivering fraud tools where behavioural changes realise benefits
• Commercially focussed with experience of contributing to the delivery of impactful strategies within a complex, multi-cultural environment
• Excellent communication skills (verbal and writing) as well as developed interpersonal skills, demonstrating the ability to communicate and influence at all levels of an organisation, building engagement and able to present complex information in a structured and balanced manner